Build stronger bonds and create one-to-one relationships with your members through SmartVideo.
SundaySky’s solutions for healthcare payers encompass a range of touchpoints, from initial onboarding to education and retention, supporting members, and sharing information and value with them along the way. Engaging members with powerful personalized videos reduces care costs and disenrollment rates, and increases customer satisfaction.
SmartVideo is an engaging and effective way for healthcare payers to proactively welcome new members while reassuring them that they made a good choice. The result is new member care cost reduction, a measurable increase in adoption of online services, disenrollment rate reduction, and a positive new member experience.
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SmartVideo offers a personalized level of digital engagement that relieves the complexity associated with explanation of benefit statements by presenting only the most important information in an easily digestible manner. The result is statement-related care cost reduction, increased brand engagement through adoption of value-added resources, and a great overall member experience.
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Empower health plan members with relevant digital tools and resources that educate and enable them to be active participants in their healthcare.
SundaySky’s SmartVideos highlight useful tools and programs that provide more value for members, leading to a reduction in member disenrollment and improvement in member retention over time.
Decrease call center volume, increase efficiencies and lower costs through personalized videos that explain processes, statements, features and available digital tools.
Increase member satisfaction and deliver a positive customer experience by providing health plan members with personalized video experiences that simplify complicated plans and statements.