Customer Case Study

 

Healthcare needn’t be complex

Kelley Thomes Ries, Vice President of Marketing Strategy at UnitedHealthcare, shares how personalized and interactive video experiences combat these moments of misunderstanding and confusion for members, resulting in breakthrough business outcomes for UnitedHealthcare, such as increasing members’ use and adoption of digital tools, lifting member satisfaction, and reducing the number of care calls.

A SIMPLE VIDEO PLATFORM FOR COMPLEX MESSAGES  SundaySky transforms member engagement during the often-confusing onboarding and claims processing journeys.

“We’re using SundaySky to make a very complicated experience simple. SundaySky’s platform gives us the flexibility to configure video content at scale and organize topical scenes together, and the workflow simplicity helps us maintain speed to market in our various initiatives.”

KELLEY THOMES RIES
VP, Marketing Strategy at UnitedHealthcare

VIDEO THAT RAISES CX –
AND ROI

Reduce call volume and new member care costs. Improve member satisfaction and experience. SundaySky takes your member engagement from good to great while maximizing business outcomes. Schedule a demo to see how our platform can transform your customer experience and your bottom line.

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