Customer Case Study UnitedHealthcare logo

Healthcare needn’t be complex

Kelley Thomes Ries, Vice President of Marketing Strategy at UnitedHealthcare, shares how interactive and personalized video experiences combat moments of misunderstanding and confusion for members, resulting in breakthrough business outcomes for UnitedHealthcare, such as increasing members’ use and adoption of digital tools, lifting member satisfaction and Net Promoter Scores, and reducing the number of inbound care calls.

A SIMPLE VIDEO PLATFORM FOR COMPLEX MESSAGES  SundaySky transforms member engagement the during the often-confusing onboarding and claims processing journeys, as well as promotes healthcare wellness programs and educates plan sponsors about key benefits.

“We’re using SundaySky to make a very complicated experience simple. SundaySky’s platform gives us the flexibility to configure video content at scale and organize topical scenes together, and the workflow simplicity helps us maintain speed to market in our various initiatives.”

VP, Member Experience and Engagement at UnitedHealthcare


Reduce call volume and new member care costs. Improve member satisfaction and experience. SundaySky takes your member engagement from good to great while maximizing business outcomes. Schedule a demo to see how our platform can transform your customer experience and your bottom line.

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