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What’s powering your digital
CX transformation?

Revolutionize CX with Video-Powered
Experiences

Why VX matters
How VX works
What defines VX

Video-powered experiences (VX) forge meaningful connections and compel consumer action, transforming CX engagement. SundaySky empowers brands to deliver VX at critical moments along customer journeys to engage, educate and inspire.

Why VX?

SundaySky drives breakthrough outcomes and quantifiable business value

10x

return on investment

19%

reduction in service calls

23%

reduction in 30-day churn rate

29%

lift in digital tools adoption

48

points increase Net Promoter Score

24x

Return on Ad Spend

Our unparalleled Video Experience Platform unleashes the true
potential of video, enabling a new generation of digital experiences that transform CX engagement

Content
Modularity

Scenes built as modular content allow for a wide variety of video-powered experiences to be created from a core set of digital assets, making each interaction unique and relevant to the individual. The magic of modularity enables scene reuse and asset sharing, enabling content velocity at the speed of changing customer needs to ensure relevant viewer engagement, iterative optimization and business efficiencies.

Data
Activation

Data fuels video-powered experiences by determining scene sequence and driving dynamic content and creative decisioning. As customers interact and engage with their individualized experiences, brands leverage behavioral data collected by our platform to inform updates and maximize performance.

Real-Time
Rendering

Powered by the cloud, our proprietary GPU rendering engine brings real-time video experiences to life on-demand for your customers—the moment the viewer hits play. Real time is required to ensure consumption of the most up-to-date information for a valuable and optimal digital customer experience. Brands mitigate data privacy and storage cost concerns with our enterprise-grade infrastructure, ensuring mission-critical delivery of billions of video-powered experiences across countless moments along customer journeys.

Multi-Channel
Experiences

Video-powered experiences engage your customers at key moments, wherever and whenever they choose. Our modular, data-driven approach allows for message continuity within and across customer journeys. Our platform’s ability to sync paid media advertising and owned media channels further deepens the level of personalized content as the customer’s relationship advances with your brand.

Outcome-Driven

Video-powered experiences are tied to measurable business goals and are built to influence behavior change by breaking through engagement barriers to educate customers at key moments to inspire them to take the next-best action. Proven with Fortune 100 companies, brands achieve step-change business impact and quantifiable value from increased revenue, reduced costs, lower churn, higher advocacy and lasting loyalty.

See how brands transform their
CX engagement with VX

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Clarify billing at a moment of customer confusion

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Convey benefits and rewards at moments of unclear value

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Combat member misunderstanding during the claims process

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Convey unique value messages at moments of purchase

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Connect with customers during the purchasing journey

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Clarify product value at a moment of consideration

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Hear how SundaySky drives
proven step-change for CX and
digital business leaders.

Kelley Thomas Ries UnitedHealthcare

With video-powered experiences we are now able to present exactly what a member has available to them in their health plan. People are more engaged because it actually matters at the end of the day to them and their lives.

John Sellers Bank of America

SundaySky allows us to give a new level of transparency to our customers and really convey that message of all the values that the rewards program is bringing them. The fact that we're making it personal and relevant establishes a better connection between our brand and our rewards program.

Kathryn Thakur Staples

We are very focused on driving results. We are able to measure important KPIs like revenue, conversions on our website, as well as as foot traffic to our stores. And SundaySky delivers that. They just stand out as a partner.

Phil Bienert 1-800 Contacts

Video-powered experiences take a very personal, important moment in the eye healthcare for that customer and create a connection with them by delivering it through something richer and more engaging.

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