Terms of Service

SUNDAYSKY TERMS OF SERVICE

Last updated: October 15, 2024

By accepting this Terms of Service (the “Agreement”) (a) by clicking the box indicating acceptance, (b) executing an Order referencing this Agreement, or (c) using the Platform, Customer agrees to the terms of this Agreement.

SundaySky Parent, Inc. and its affiliates (“SSKY”) owns and operates the Platform (defined below) and related services and technology. This Agreement applies to any user of the SSKY offerings, such as the Platform, which includes the entity completing and submitting the account registration information (“Customer”) as well as each Authorized User. If Customer does not accept all terms of this Agreement, then Customer may not use the Platform and Professional Services. Customer together with SSKY are sometimes referred to as the “Parties” and each, a “Party”.

ARTICLE 1.              PLATFORM

1.1              Platform. During the Term, SSKY agrees to provide Customer with access and use of those elements of SSKY’s video experience platform purchased as described in the applicable ordering document signed by both Parties (“Order”),  SSKY’s proprietary video experience platform, together with any changes, enhancements, extensions, adaptations, components, additions, improvements and applications to the foregoing that SSKY makes generally available to its customers at no additional charge, is referred to as the “Platform”. The term “Platform” does not include Third Party Materials (defined in Section 4.2). Customer will have access and use of the Platform for a specified number of Customer authorized users (“Users”) in the configuration and up to the level of capacity Customer has purchased in the relevant Order. Customer affiliates may purchase and use the Platform and Professional Services under this Agreement by executing Orders that incorporate by reference the terms of this Agreement. Such affiliate Orders together with this Agreement will form a separate contract between the Customer affiliate and SSKY, and in each such case, all references in this Agreement to Customer will be deemed to refer to such Customer affiliate for purposes of such Order. “Video” means a dynamic set of video scenes created through the Platform.

1.2              Video Distribution. During the Term, Customer can distribute Videos over Owned Media.“Owned Media” means Customer’s owned video delivery channels, including but not limited to email, portal, SMS, mobile app, and websites. Customer will be responsible for the creation, operation, and management of its Owned Media and can embed the Video Player into its Owned Media. “Video Player” means the SSKY video player that enables dynamic Video and reporting. Customer may download Video(s) during the Term which will be in a static non-dynamic form that cannot be modified or personalized (a “Static Video”) and may distribute the Static Video(s) via electronic means during and after the Term.

1.3              Professional Services. Customer may purchase SSKY professional services in connection with its use of the Platform (the “Professional Services”), as provided in an Order.

1.4              Customer Materials. Customer grants to SSKY during the Term, the right and license to access and use the Customer Materials as necessary to provide the Platform and Professional Services to Customer. Customer is responsible for providing all CustomerMaterials used for Video distribution and Platform use, including without limitation, for the completeness and accuracy, quality and integrity of all Customer Materials. “Customer Materials” means any data, copy, media assets, voice over, or other materials that Customer provides or makes available to SSKY in connection with this Agreement, including Customer Data, Customer Marks, as well as the websites (mobile and other wireless sites), owned and/or controlled by Customer. “Customer Data” means all data submitted, stored, posted, displayed, or otherwise transmitted by or on behalf of Customer for use in connection with the Platform and/or Professional Services, including without limitation personally identifiable information and other personalization information used in operation or provision of the Platform or Professional Services. Customer will provide an accurate and normalized production data feed in a format permitted by the SSKY integration documentation to include the relevant data elements for each service provided to Customer’s customers and which will exclude any Restricted Data (defined in Section 5.3).

1.5           Support Services; Uptime. During the Term, SundaySky will provide support services for the Platform in accordance with the SSKY Support Policy (Standard Support Plan), and will provide the uptime standards for the Platform in accordance with the SSKY Uptime SLA (the “SLA”).

ARTICLE 2.              FINANCIAL TERMS

2.1            Fees and Payment.  Customer will pay SSKY an annual fee for use of the Platform in the amount set forth in the applicable Order (the “Platform Access Fee”) for the scope of Platform usage purchased in the applicable Order. For distribution over Owned Media,Customer will pay a fee for Video Minutes. “Video Minutes” means the number of seconds that all viewers play the Videos as tracked by the Video Player and aggregated monthly to determine the number of minutes.  Video Minutes can be purchased either in pre-paid bundles for up to the amount shown in the Order, or in arrears based on use.  Any pre-paid Video Minutes not used in the applicable initial or renewal Order Term cannot be carried over or applied towards into any future period, and Customer is not entitled to any credits, refunds or adjustments for any unused pre-paid items. All Fees are invoiced and due in advance except as otherwise stated in an Order, and payable on the frequency stated in the Order. Unless expressly provided otherwise in an Order, all Fees are due and payable by Customer 30 days from Customer’s receipt of the invoice. All fees and other amounts due hereunder (collectively, “Fees”) are stated in and are payable in U.S. dollars. Fees are based on SSKY data and statistics which are determinative for all purposes hereunder, subject to Disputed Fees.  Customer must give SSKY notice of the basis for any good faith dispute regarding Fees invoiced within 30 days after the applicable invoice date (“Disputed Fees“). Disputed Fees will be due within 30 days after resolution of the dispute.  Any late payments (other than Disputed Fees) will incur a late payment fee equal to the lesser of 1.5% per month, or the maximum amount allowable by law. Customer will reimburse SSKY for reasonable and necessary travel and living expenses pre-approved in writing by Customer and incurred by SSKY in performing its obligations hereunder and under any Order.

2.2            Taxes.  All Fees owed pursuant to this Agreement and any Order are exclusive of any taxes, assessments and similar obligations that may be assessed on the Platform, Professional Services or the rights granted hereunder, including, without limitation, sales, use, excise, value added, and withholding taxes.  Customer will directly pay any such taxes assessed against it and Customer will promptly reimburse SSKY for any such taxes payable or collectable by SSKY (excluding taxes based on SSKY’s income, which remain SSKY’s responsibility).

ARTICLE 3.              CONFIDENTIALITY

3.1            Non-disclosure and Non-use.  “Confidential Information” means all confidential or proprietary information, whether written or oral, in any form, either marked as confidential or proprietary or which a reasonable person would understand to be confidential under the circumstances surrounding disclosure. Each Party (the “Receiving Party”) agrees not to use any Confidential Information of the other Party (the “Disclosing Party”) for any purpose, other than to enforce its rights and perform its obligations hereunder. The Receiving Party agrees to protect the Disclosing Party’s Confidential Information against disclosure to third parties using at least the same degree of care it uses for its own information of similar type, but no less than reasonable care, to avoid disclosure or misuse of the Confidential Information of the DisclosingParty. The Receiving Party will limit the disclosure of the Confidential Information to its employees, consultants, Affiliates, agents and subcontractors (“representatives”), who (a) have a “need to know” in order to perform the Receiving Party’s obligations hereunder; (b) have been advised of the confidential nature thereof; and (c) are bound by obligations of non-disclosure and non-use of such Confidential Information substantially as protective as this Article. Each Receiving Party is responsible for any non-compliance by its representatives with this Article. A Receiving Party may disclose Confidential Information to the extent required by law or judicial process; provided that the Receiving Party will give the Disclosing Party advance notice of such requirement to the extent legally permitted.

3.2            Exceptions. Notwithstanding anything to the contrary, “Confidential Information” does not include information that is or becomes: (a) generally available to the public other than due to Receiving Party’s breach of this Agreement; (b) rightfully received by the Receiving Party from a third party without confidentiality restrictions; (c) approved in writing for public release by the Disclosing Party; (d) lawfully known to the Receiving Party prior to receipt of such Confidential Information from the Disclosing Party; and/or (e) independently developed by the Receiving Party without use of or reference to such Confidential Information.

3.3            Survival; Remedies.  The Parties’ obligations regarding Confidential Information will survive termination of this Agreement for five (5) years, or as to any trade secret, for such longer time period as it is protected by applicable law. The Receiving Party agrees that monetary damages may be inadequate to compensate the Disclosing Party for breach of this Article, and that, in addition to any other remedies available at law or in equity, the Disclosing Party will be entitled to seek injunctive relief, without proving actual damages.

3.4            Privacy Compliance.  Each Party will comply with its obligations under the applicable data protection laws. In particular, if Customer is established in the European Economic Area (“EEA”), in the United Kingdom (“UK”) or in California, or will pursuant to this Agreement provide SSKY with personal data relating to an individual located within the EEA, the UK or California, the Parties will comply with the applicable Data Processing Addendum accessible here (“DPA”),  which  is   incorporated into this Agreement by reference.  Customer will be classified as the Data Controller and business and SSKY will be classified as the Data Processor and service provider.

3.5            Security of Customer Data. SSKY will: (i)  implement appropriate administrative, physical and technical measures designed to protect the security and confidentiality of Customer Data against any accidental or illicit destruction, alteration or unauthorized access or disclosure to third parties; (ii) have measures in place designed to protect the security and confidentiality of Customer Data; and (iii) access and use the Customer Data solely to perform its obligations in accordance with and as expressly permitted in this Agreement and as may be required to comply with applicable law, in each case as described in the DPA.

ARTICLE 4.              OWNERSHIP

4.1            SSKY Ownership.  Except for the limited rights expressly granted herein, SSKY owns all right, title and interest, including all intellectual property rights, in and to the Platform (including templates, designs, pre-defined elements and standard offerings available in the Platform for use by Customer in creating Videos), Professional Services, trademarks, service marks, trade names, trade dress and associated logos (“Marks”) of SSKY, SSKY Confidential Information and aggregated, anonymized, and statistical data derived from the operation and use of the Platform and Professional Services. If Customer provides any suggestions, requests, template edits, corrections or other feedback relating to or made through the Platform or Professional Services (“Feedback”), Customer gives SSKY a perpetual, irrevocable, royalty-free, transferable right to use the Feedback in any manner without restrictions, compensation or attribution.

4.2            Customer Restrictions.  Customer will not: (a) reverse engineer, disassemble, decompile, modify or alter the Platform; (b) use the Platform or Professional Services for any unlawful purpose; (c) assign, sublicense, transfer, lease or share any right granted hereunder, except as expressly permitted hereunder; (d) use, distribute or display a Video through any means other than the Platform and the Video Player using Owned Media; or (e) modify a Static Video. “Third Party Materials” means third party content (such as music and pictures), tools or services which Customer can access via the Platform. Customer agrees that it is solely responsible for obtaining any necessary rights and payment of any fees for use of the Third Party Materials beyond the scope of use described in this Section, Section 1.2 and Section 4.3. Use of Third Party Materials and access to certain optional functionalities of the Platform and/or Third Party Materials which Customer can access from the Platform may be subject to certain additional terms made available to Customer through the Platform or in a mutually agreed separate addendum to this Agreement, which are incorporated into and a part of the Agreement.

4.3            Customer Ownership.  Except for the limited rights expressly granted herein, Customer retains all right, title and interest in and to the Customer Materials, Customer Confidential Information, and Customer Marks, including any intellectual property rights therein. The Videos developed hereunder (but excluding the Platform, SSKY Marks and Third Party Materials, if any), will be owned by Customer, provided that after the end of the Term, Customer may only distribute and display Static Videos as described in Section 1.2, and will no longer have any rights to use the Videos (other than the Static Videos). Customer grants SSKY a limited, nonexclusive, nontransferable license to use the Customer Materials and Customer Marks as necessary and expressly approved by Customer and solely in connection with providing use of the Platform and the Professional Services hereunder. Customer is solely responsible for the completeness and accuracy, quality and integrity of all Customer Materials submitted to SSKY.    

Article 5.              Warranties and Disclaimer 

5.1            Mutual Warranties.  Each Party represents and warrants to the other that: (a) it has the power and authority to enter into and perform its obligations under this Agreement and each Order; and (b) the execution and performance of this Agreement by such Party does not conflict with any agreement or obligation to which it is a party or by which it is bound.

5.2            SSKY Warranties.  SSKY represents and warrants that: (a) the Professional Services will be performed in a professional manner, consistent with industry standards; and (b) the Professional Services will materially conform to the requirements and specifications set forth herein and in the applicable Order; (c) it uses industry standard methods to protect the Platform from any viruses, Trojan horses, worms or malicious code; (d) the Platform does not infringe upon or otherwise violate or misappropriate any third party intellectual property or other rights when used by Customer as permitted hereunder. As Customer’s sole and exclusive remedy, and SSKY’s entire liability, for any breach of the foregoing warranties in clauses (a) – (c) above which are timely reported to SSKY, SSKY will re-perform the Professional Services so that they materially conform to the foregoing warranty. 

5.3            Customer Warranties.  Customer represents and warrants that (a) it uses industry standard methods to protect the Customer Materials from any viruses, Trojan horses, worms or malicious code, (b)  Customer has sufficient rights and licenses to provide the Customer Materials to SSKY hereunder, and SSKY’s use of the Customer Materials as provided by Customer and in accordance with this Agreement does not and will not infringe or misappropriate the intellectual property of a third party, (c) the Customer Materials will not contain obscene language, pornography or other adult only content, defamatory, racist or similar content, constitute a tort against a third party, or violate any applicable law, and (d) any personally identifiable information transmitted to SSKY or through the Platform, whether or not such information is part of the Customer Materials, will be collected and transmitted in compliance with Customer’s applicable privacy policies and applicable law, and that in no event will any personally identifiable information be transmitted to SSKY or the Platform without lawfully obtaining sufficient prior consent from the individual to whom such information pertains, and Customer will ensure that no personally identifiable information is provided to SSKY or the Platform in violation of any opt-out requests.  Customer will ensure that the Customer Data does not contain any highly sensitive information that is subject to laws or regulations that impose increased protections and/or obligations with respect to handling such information (e.g. social security number, passport number, driver’s license or other state ID number, date of birth, payment card numbers or other personal financial information, or any information of any person under the age of 13) (together, “Restricted Data”). SSKY may take remedial action if Customer violates this Section, however SSKY has no obligation to review any Customer Materials for accuracy, compliance or potential liability.

5.4            Disclaimer.  EXCEPT AS EXPRESSLY STATED IN THIS ARTICLE 5 OR IN AN ORDER, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND DISCLAIMS ANY WARRANTY OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. THE PLATFORM AND PROFESSIONAL SERVICES ARE PROVIDED “AS-IS” AND “AS-AVAILABLE”, AND SSKY DOES NOT WARRANT THAT (A) CUSTOMER’S USE OF THE PLATFORM OR PROFESSIONAL SERVICES WILL ACHIEVE ANY SPECIFIC BUSINESS RESULTS; OR (B) THE USE OR OPERATION OF THE PLATFORM OR PROFESSIONAL SERVICES WILL BE CONTINUOUS, UNINTERRUPTED OR ERROR-FREE.

Article 6.              Indemnification; Limitation of Liability 

6.1            SSKY’s Indemnity.  SSKY agrees to defend, indemnify and hold harmless Customer and/or its directors, officers, employees, agents and assigns (the “Customer Indemnified Parties”) against third-party claims (“Claims”) against any Customer Indemnified Party that the Platform when used by Customer as permitted infringes any third party Intellectual Property Rights. Customer will promptly notify SSKY in writing of any Claim for which it seeks indemnification and will reasonably cooperate with SSKY in the defense of such Claim.  SSKY will have sole control of such defense; provided, that, SSKY will not settle a Claim unless the settlement includes an unconditional release of Customer from liability on the Claim or Customer has consented to such settlement. If the Platform, any Professional Services or Deliverables become, or in SSKY’s opinion be likely to become, the subject of an infringement Claim, SSKY may at its option and expense, (x) procure for Customer the right to continue using such Professional Services and Deliverables; or (y) replace or modify it so that it becomes non-infringing while remaining functionally substantially similar; or (z) if neither of these options is reasonably available to SSKY after reasonable efforts, cease to provide the Platform and Professional Services, and grant Customer a prompt refund for the prorated portion of any prepaid but unused Professional Services. This Section 6.1 states the entire liability of SSKY with respect to an alleged or proven infringement, including any Claim of intellectual property infringement. SSKY has no liability for any infringement Claim to the extent based upon: (a) the combination of the Platform and/or any Professional Services with any equipment or materials not furnished by SSKY; (b) Customer’s modification of the Platform and/or Professional Services; or (c) use of the Platform and/or Professional Services in breach of this Agreement.

6.2            Customer’s Indemnity. Customer agrees to indemnify, defend and hold harmless SSKY and/or its directors, officers, employees, agents and assigns (“SSKY Indemnified Parties”) against any Claims made against any SSKY Indemnified Party involving: (i) the Customer Materials when used by SSKY as permitted under this Agreement, and (ii) any breach by Customer of this Agreement. SSKY will promptly notify Customer in writing of any Claim for which it seeks indemnification and will reasonably cooperate with Customer in the defense of such Claim. Customer will have sole control of such defense; provided that, Customer will not settle a Claim unless the settlement includes an unconditional release of SSKY from liability on the Claim or SSKY has consented to such settlement.

6.3            Limitation of Liability.  EXCEPT FOR A PARTY’S INDEMNITY OBLIGATIONS:  (A) IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF USE, DATA, BUSINESS OR PROFITS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, THE ORDERS, THE PLATFORM, THE PROFESSIONAL SERVICES OR ANY DELIVERABLES PROVIDED HEREUNDER, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) EACH PARTY’S TOTAL LIABILITY TO THE OTHER PARTY IN CONNECTION WITH THIS AGREEMENT WILL NOT EXCEED THE AGGREGATE AMOUNTS PAID OR PAYABLE TO SSKY BY CUSTOMER HEREUNDER UNDER THE APPLICABLE ORDER IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO SUCH LIABILITY.

Article 7.              Term; Termination 

7.1            Term.  The term of this Agreement begins on the Effective Date and continues for twelve (12) months, unless terminated earlier by either Party as permitted in this Agreement (the “Initial Term”). Thereafter, this Agreement will automatically renew for consecutive 12 month renewal terms (each a “Renewal Term”, and together with the Initial Term, the “Term”), unless either party gives notice of non-renewal at least 60 days prior to expiration. The term of each Order (the “Order Term”) is set forth in the applicable Order; provided that all Orders will terminate (notwithstanding any longer stated Order Term), on expiration or termination of this Agreement. Each Order will automatically renew for consecutive 12 month renewal terms (subject to standard fee adjustments), unless either party gives notice of non-renewal at least 60 days prior to expiration.

7.2            Termination; Suspension.  Either Party may terminate this Agreement and/or an Order, as applicable, immediately upon written notice if: (a) the other Party is in breach of a material obligation under this Agreement or such Order, which is not cured within thirty (30) days of receipt of written notice from the non-breaching Party; (b) the other Party is in breach of a material obligation under this Agreement or such Order, which it is not entitled to cure as specified herein, or which breach by its nature cannot be cured; or (c) the other Party becomes the subject of any voluntary or involuntary proceeding under any bankruptcy, insolvency or liquidation law, which is not resolved favorably to such Party within sixty (60) days of commencement thereof. SSKY may suspend or discontinue providing the Platform and/or performing the Professional Services if, in its reasonable judgment, it would violate any applicable law, and may remove or make unavailable any Customer Materials at any time if SSKY reasonably believes Customer has breached this Agreement, or if use of the Platform through Customer’s account is threatening the security, integrity, or availability of the Platform generally or otherwise causing immediate, material and ongoing harm to SSKY or others.  In such event, SSKY will give Customer prompt notice after such suspension, removal or unavailability.

7.3            Effect of Termination.  Termination of an Order will not terminate this Agreement with respect to any other Order then in effect.  Upon any termination of this Agreement or any Order: (a) SSKY will cease to provide, and Customer will cease use of, the Platform and Professional Services purchased under the relevant Order(s); (b) all licenses granted hereunder will immediately terminate as to the terminated Order or Agreement; (c) Customer will pay SSKY all amounts due and outstanding hereunder; (d) each Party will return to the other Party any materials and Confidential Information of the other Party in its possession and control or will destroy such items and upon request of the other Party certify their destruction to the other Party; and (e) Articles 2, 3, 4, 5, 6, Section 7.3 and Article 8 will survive expiration or termination of this Agreement in accordance with such provisions.

Article 8.              Miscellaneous 

8.1            Force Majeure.  Neither Party will be responsible for any failure or delay in its performance hereunder due to causes beyond its reasonable control, including, but not limited to, labor disputes, war, terrorism, riot, acts of God or governmental action.

8.2            Governing Law.  This Agreement and each Order will be governed by the laws of the State of New York, except for its conflict of laws principles, and will be exclusively adjudicated in the federal or state courts located in New York, NY, and the Parties consent to exclusive personal jurisdiction and venue at such courts. 

8.3            Notices.  All notices given under this Agreement or any Order will be in writing and delivered by courier or overnight delivery service, or by certified U.S. mail, deemed given upon receipt. Notices will be sent to the addresses set forth in the applicable Order or such other address specified by a Party to the other Party in accordance with this Section. Notices to SSKY will be sent to the attention of its CFO with a required copy sent by email to Finance-inc@sundaysky.com.

8.4            Assignment.  Neither Party may assign this Agreement or any Order without the prior written consent of the non-assigning Party, which approval will not be unreasonably withheld or delayed; provided that either Party may assign this Agreement and all Orders on prior written notice but without such consent: (i) to any of its Affiliates; or (ii) to an acquirer of the assigning Party’s business to which this Agreement relates, in each case where the assignee has expressly assumed the assigning party’s obligations hereunder. 

8.5            Entire Agreement; Amendments; Severability and Waiver.  This Agreement together with the Orders (and all terms incorporated therein by reference) constitutes the complete and exclusive agreement between the Parties concerning its subject matter and supersedes all prior or contemporaneous agreements or understandings, written or oral, concerning the subject matter of this Agreement.  In case of any conflicts between the terms and conditions of (a) this Agreement and any incorporated terms, the terms and conditions of the incorporated terms will prevail, (b) this Agreement and any Order, the terms and conditions of the Order will prevail, but solely with respect to such Order. Online acceptance of this Agreement will have the same force and effect as execution of an original, and such acceptance shall be deemed an original and valid signature. This Agreement can be changed, modified, supplemented, and/or updated by SSKY at any time; and SSKY will provide Customer with prior notice of any material adverse changes, including by posting the modified Agreement at https://sundaysky.com/terms-of-service/ (or a successor URL of which notice is given). For any material adverse changes which are not necessary to comply with applicable laws, the version of this Agreement in effect on the Effective Date will continue to apply for the remainder of the Order term in effect on the date of the modification, and the new version of this Agreement will apply to all Orders entered into (and renewals of existing Orders) occurring on or after the effective date of the modification to this Agreement. Customer’s continued use of the Platform and Service after the modification of this Agreement is Customer’s acceptance of the changes. Customer should review this Agreement at each access of the Platform to stay up to date on any changes. If any provision of this Agreement is held to be invalid or unenforceable, the remainder will remain in full force and effect. The waiver by either Party of any breach of this Agreement will not constitute a waiver of any other or subsequent breach.

8.6            Counterparts; Relationship; Publicity.  This Agreement and each Order may be signed (including by digital or other electronic means) in one or more counterparts, each of which will be deemed to be an original and all of which when taken together will constitute the same agreement. The Parties are independent contractors. Nothing will create any employer-employee, partnership, joint venture, agency, or any other relationship. Customer grants SSKY the right without compensation to use Customer’s name and logo in SSKY’s client list on SSKY’s website and in other marketing materials. Except as permitted in the prior sentence and Section 1.4, neither Party will, without the other Party’s prior written approval, (i) make any public communication regarding this Agreement or the relationship of the Parties; or (ii) use the name or any Mark of the other Party except as contemplated herein.