Healthcare needn’t be complex. Video-powered experiences (VX) are the prescription of choice for leading healthcare payers to enhance and transform CX engagement at key moments throughout the healthcare member’s journey.
We are using video-powered experiences to help make a very complicated experience simple.
Be a trusted guide throughout a complex process. VX helps health insurance companies usher members through open enrollment by providing pertinent information at moments of decisions when it’s needed most. Assist in first-time enrollment decisions, and gain members who re-enroll year after year.
Facilitate each new plan member’s entry into your community. VX simplifies and clarifies onboarding for new healthcare payers with individualized experiences that extend a warm welcome at moments of introduction. Help new members make the most of their plans and lay the foundation for mutually beneficial relationships.
Empower plan members with knowledge. VX provides the education and intelligence members need to understand plan benefits and encourage use of digital resources for efficiency. Answer common questions and respond with essential information at moments of education and discovery to form productive and thriving outcomes.
Everyone needs help every now and then. Eliminate stress and confusion during the claims process with VX that guides members through billing and costs, and empower members with the knowledge that encourages funding and using health savings accounts, helping members plan for a healthy future.