Trust is the financial service industry’s most important currency. Be the financial institution customers rely upon with video-powered experiences (VX) to transform CX customer engagement and forge meaningful connections.
SundaySky allows us to give a new level of transparency to our customers and really convey that message of all the values that the rewards program is bringing them.
Create strong relationships with customers from the very beginning. Welcome, onboard, and engage new account holders with VX at moments of opportunity that will encourage the use of digital products and services. Explain, provide resources, and offer valuable tools that increase financial service enrollments and help new account holders feel they’re engaged members of your community while migrating customers to more efficient digital-first relationships.
Helping customers reach their goals is your goal. Clarify financial complexities with VX that educates, guides, and illuminates at every moment of confusion and decision-making. Through your account holders’ journeys, help set and meet goals that inspire loyalty and long-term relationships.
Account holder care never ceases. From renewing accounts to concerns about possible fraud, VX offers support when customers need it most. By providing tailored information, education, and the most suitable course of action at every moment of question and concern, customers feel their needs are being met and become comfortable using digital services, thereby promoting loyalty and reducing customer service calls.
Loyal customers are gold. Video-powered experiences provide the individual information that begets commitment and customer satisfaction. Create valuable and engaged financial service customers who bring long-term value by demystifying rewards value at a moment of obscurity and offering individualized benefits and deals.