What constitutes a good Net Promoter Score, and why? Comparing NPS results for your company versus your competitor can benefit your business through better CX knowledge. However, you first have to understand what a “good” NPS means — as well as some tips on how you can improve it. (Hint: use video!)
When video is easier to create and share, marketers can be more agile with their digital customer experiences.
The Video Experience Playbook: Take Your Video Strategy to the Next Level Discover everything you need to scale and version video for the entire customer journey. This playbook provides helpful guidance on how you can
VX leader releases new platform capabilities to streamline video creation, editing for all channels, now including Shopify. NEW YORK, June 8, 2021 – SundaySky, the leading platform for video-powered experiences, today announced the launch of
Until recently, grocery shopping hadn’t changed much—pushing a cart down grocery store aisles was the default approach for shoppers. Creating a vibrant in-store experience along with print grocery store advertising have been the two key
As the customer experience (CX) landscape expands, businesses quickly learn unique ways to support customers’ needs for quality and convenience. Customers want a product or service that satisfies or exceeds expectations as efficiently as possible.
As a result of the pandemic, people were forced to adopt digital alternatives to their traditional way of doing banking. This shift was not always smooth for the customer or the financial institution. Many consumers
New video capabilities allow retail banks and credit unions to communicate directly to individual consumers with more relevant, meaningful and engaging interactions. By replacing static product pages, customer communications, and digital ads, video becomes a
Video-powered experience leader predicts increasing demand for financial digital experiences post-pandemic January 19, 2021–NEW YORK, NY–More than 70% of consumers would switch to another financial institution if it provided rich media video content and information
Season #1 of The Martech Show, hosted by Scott Brinker, concludes with a terrific conversation with David Edelman, a pioneer of modern, martech-powered marketing and a rare individual in our industry who has led digital