Use Video for Customer Experience Enhancement

Using a Custom Video Platform for Customer Experience Enhancement Delivering a great customer experience (CX) is a core concern for any business. In today’s marketplace, CX is constantly evolving. Thanks to technology, companies can connect

The Differences Between CX Video vs. UX and VX

Understanding the Differences Between CX Video vs. UX vs. VX The customer experience has changed significantly as digital marketing evolves. Tailored messaging and websites designed around customer behavior and satisfaction are at the forefront of

What Is a Good NPS and How Is It Measured?

What constitutes a good Net Promoter Score, and why? Comparing NPS results for your company versus your competitor can benefit your business through better CX knowledge. However, you first have to understand what a “good” NPS means — as well as some tips on how you can improve it. (Hint: use video!)