Q&A: Why Online Video Matters For Digital Financial Services

Financial firms are seizing the opportunity online video offers and are seeing positive results in everything from driving brand awareness to improving adoption and conversion rates. This report discusses the benefits and pitfalls of using video and outlines the technology vendors that can help eBusiness teams engage, win, and serve customers efficiently.

Don’t Confuse Media-Led And Customer-Led Content Marketing

Forrester identifies two distinct types of content marketing: a brand-building approach they call media-centric content marketing, and a direct response one they call customer-centric content marketing. Both of these approaches have the potential to absorb vast amounts of resources and budgets without delivering clear outcomes. This report urges marketers to optimize each type of content marketing before they lose their way in vast media buys or customer relationship boondoggles.