Think from the “Outside In” to Boost the Customer Experience
How companies can design the customer experience from the customer’s perspective, and the brands already doing so, from Forrester’s CXP Forum 2013.
How companies can design the customer experience from the customer’s perspective, and the brands already doing so, from Forrester’s CXP Forum 2013.
Part 3 of The SmartVideo Index: In Brief reveals performance metrics across customer acquisition and customer engagement programs.
Applying SmartVideo technology to an explanation of benefits statement to present a way more engaging and interactive customer communication.
Executives from AT&T, Humana and Turkcell share ideas and philosophies behind their smart video bill programs, and the key to “cross-telling.”
Customer lifecycle and engagement executives, from leading insurance and cable brands, focusing on the first 90-day experience for new customers.
Three ways mobile telecommunication providers can deliver smarter, more engaging customer experiences to enhance their first 90 days’ initiatives.