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News & Press Empathy and Emotional Intelligence: Modernizing customer onboarding with video experiences

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Source: Customer Think Read Full Article
Healthcare Customer Care Telecommunications

Seth Marlow, VP of North American Sales and Customer Success at SundaySky, explores how brands can leverage digital experience platforms to adapt their customer onboarding and excel at CX. 

Read the full article to learn how to use SundaySky’s Video-Experience Platform to:

  • communicate with empathy and emotional intelligence at scale. 
  • quickly pivot messaging and tone based on current events.
  • nail the onboarding experience while establishing digital-first behaviors. 
  • make it frictionless for your customers to answer their questions.