Jim Dicso, CEO of SundaySky, discusses three practices that can help or hurt your customer experience efforts. He demonstrates how video-powered experiences modernized brands’ CX imperatives to exceed expectations. In this article, you’ll learn how:
- Kaiser Permanente eliminates confusion and illustrates how members onboard and leverage their health plan to simplify their lives.
- T. Rowe Price uses emotionally intelligent video-powered experiences to educate and care for their customers while maximizing retention and loyalty.
- Comcast enhances their CX by creating smaller, issue-specific video chapters enabled by an interactive video powered experience.
Read the full article to learn more!
