Jim Dicso shares how SundaySky supports brands to reshape customer experiences using emotionally intelligent, interactive multimedia. Listen to the podcast to learn how customers like Kaiser Permanente, DISH, and Comcast lead with empathy to better
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This article describes how Merkle and SundaySky partner to deliver business value with today’s most engaging medium. Read the full article to hear how video experiences: Mitigate challenges typically associated with video production. Humanize customer
Jim Dicso, CEO of SundaySky, discusses three practices that can help or hurt your customer experience efforts. He demonstrates how video-powered experiences modernized brands’ CX imperatives to exceed expectations. In this article, you’ll learn how:
November marks the time when many healthcare payers and employers begin open enrollment. We already know that 96% of Americans don’t understand basic insurance policy terms like out-of-pocket maximum, deductible, and co-insurance. Furthermore, Poliygenius notes that only 40% of Americans feel confident in their plan selection. The global pandemic’s impact on the American workforce will compound patient education and experience challenges.
Healthcare insurers fully expect to receive higher-volume contact center calls from Americans concerned with typical and COVID-19 related inquiries. Today’s climate provides health insurance companies with a compelling reason to accelerate their patient experience through digital transformation.
Keith Wicklow shares strategies that payers can use to help reduce consumer confusion, improve patient experiences, reduce operational expenses, and promote patient loyalty.
Seth Marlow, VP of North American Sales and Customer Success at SundaySky, explores how brands can leverage digital experience platforms to adapt their customer onboarding and excel at CX. Read the full article to learn
Brands are well acquainted with the challenge of breaking through the digital noise. Like it or not, we’re all spending more of our lives online, digitally interacting with our favorite brands. How can brands, amid
