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Search results for 'omnichannel'
A recap of the conference’s core themes on designing customer experiences that are built on human emotion, personalized engagement and customer-centricity.
Customer loyalty has evolved over the years to keep pace with ever-evolving customers. Customers are influencing every industry today through mobile payments, shopping on the go and…
Over the past few years, banks have begun transforming their customer experiences to prioritize an omnichannel approach and improve their digital interactions with customers. Consumers have adopted…
Key insights from leading brands adopting a customer-centric strategy are proving that we are in the “Age of the Customer,” at the Forrester Customer Experience Forum.
Macy’s is one of the top brands in the online video market, utilizing omnichannel marketing to engage with the “connected consumer.”