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Where to Find Proactive Customer Service Opportunities

Source: Forbes Read Full Article
Customer Care Telecommunications

AT&T is utilising SundaySky’s SmartVideo technology to proactively minimise ‘bill shock’, for their new and returning customers. This results in a significant number of inbound calls. Implementing this strategy has allowed AT&T to realise a material reduction in inbound calls, a significant increase in the uptake of value enhancing services, like paperless billing, and an increase in their NPS scores.