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Customer Engagement

Video Solutions for

the Travel Industry

Life is a journey. Airlines and hospitality leaders help guests and travelers create unique adventures with immersive video-powered experiences (VX) that forge meaningful connections and transform customer engagement.

0% increase in bookings
0% lift in guest folio spend during stay
0 point increase in Net Promoter Score
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Authentic Results for the Travel Industry

SundaySky's video-powered experiences help us explain member benefits in an individualized manner, to talk to members about the points they have and the savings they can get.

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Jordan Barr Global Loyalty Strategy, formerly at Expedia
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Guest & Traveler Acquisition

Capture attention. Keep eyes on your brand and increase bookings with customer engagement videos that provide individualized information to prospective travelers and existing customers. With appealing destination information and attractive promotions delivered at moments of consideration and choice, consumers visit the hospitality brand of choice repeatedly.

Video Experience Outcomes:

  • Drive higher bookings and return visits
  • Increase Return on Ad Spend (ROAS)
  • Increase brand stickiness
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Guest & Traveler Pre-trip Welcoming

Welcome guests before they arrive with customer engagement videos at moments of welcome that explain trip details, onsite offerings, local information and attractions, and more. Individualized guidance delivered pre-trip promotes excitement and positive brand associations, meaning opportunities to increase sales and drive repeat purchases.

Video Experience Outcomes:

  • Increase pre-arrival guest spend
  • Reduce cancellation rate
  • Lift digital engagement
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Guest & Traveler Upgrade Offers

Reduce travel information overload while helping travelers create better trips. Our video-powered experiences provide travelers with special features and promotions, like upgrades, services, and priority treatment. Travelers are encouraged to go beyond their usual booking habits to create fresher trips and higher spend.

Video Experience Outcomes:

  • Increase guest and traveler incremental spend
  • Increase the average order value per booking
  • Increase long-term customer value
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Rewards Program Education & Engagement

Build valuable long-term relationships with loyalty programs. Customer engagement videos in the travel industry improve awareness of the benefits of loyalty rewards programs, clarifying program rules and usage, and explaining how to advance in tiered programs. Make loyalty easy to win with customer engagement videos that simplify and promote your programs.

Video Experience Outcomes:

  • Increase program awareness and sign-ups
  • Reduce loyalty program churn
  • Increase point accumulation

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