UnitedHealthcare (UHC) utilizes SundaySky’s SmartVideo Platform to welcome new policyholders and help them better understand their coverage and how their plan works. UHC drives satisfaction by reducing new member pain points and addressing “gotchas” with their policyholder onboarding video.
New Consumer Driven Health (CDH) policyholders
First time a new policyholder logs into their account portal
Compulsory view within account portal upon first login & subsequent optional view on Coverage & Benefits page any time after
Welcome & Onboarding