Healthcare / Welcome & Onboarding

UnitedHealthcare | Welcome and Onboarding

UnitedHealthcare (UHC) utilizes SundaySky’s video-powered experiences to welcome new members at moments of confusion. Individualized videos help new customers  better understand their coverage and the details of their plan and help UHC generate customer satisfaction, offer clarity at key moments, and put in place the foundation for rewarding customer relationships.

Benefits

  • Higher retention and policy renewal rates
  • Greater long-term customer value
  • Customer experience impact
  • Brand impact

Audience

New members

Touchpoints

First time a new member logs into their account portal

Channels

Compulsory view within account portal upon first login & subsequent optional view on Coverage & Benefits page any time after

Customer

UnitedHealthcare

Industry

Healthcare

Solution

Welcome & Onboarding

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