Healthcare / Billing & Customer Care

UnitedHealthcare | Claims

UnitedHealthcare uses SundaySky’s SmartVideo Platform to help members understand how their benefits work through a recent claim with a personalized video. The personalized video includes a step-by-step breakdown that shows exactly how each claim was processed and how much the member owes, in less than three minutes. This leads to members feeling informed about the current claim and empowered for handling any future claims.

Benefits

  • Increased customer retention rate
  • Related care cost reduction
  • Customer experience impact
  • J.D. Power ratings impact

Audience

Existing policyholders with a first time claim or claim above $100

Touchpoints

Once a claim is received

Channels

Claims page within the post-authenticated portal

Customer

UnitedHealthcare

Industry

Healthcare

Solution

Billing & Customer Care

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