Unitedhealthcare uses SundaySky’s SmartVideo Platform to contact policyholders who have filed an insurance claim, to speed up the claim settlement process. This personalized video program supports policyholders through the process: by educating them about their selected appraisal process and promoting self-service tools, and to update the policyholder on payment status.
Existing policyholders with a first time claim or claim above $100
Once a claim is received
Claims page within the post-authenticated portal
Billing & Customer Care