Healthcare / Billing & Customer Care

UnitedHealthcare | Billing and Customer Care

UnitedHealthcare uses SundaySky’s video-powered experiences delivered at moments of confusion to provide education on healthcare benefits and claims. Individualized videos provide step-by-step details of claims processing and billing, and help UnitedHealthcare facilitate customer empowerment, loyalty, and peace of mind.

Benefits

  • Increased customer retention rate
  • Related care cost reduction
  • Customer experience impact
  • J.D. Power ratings impact

Audience

Existing policyholders with a first time claim or claim above $100

Touchpoints

Once a claim is received

Channels

Claims page within the post-authenticated portal

Customer

UnitedHealthcare

Industry

Healthcare

Solution

Billing & Customer Care

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