Healthcare / Billing & Customer Care

UnitedHealthcare | Claims

Unitedhealthcare uses SundaySky’s SmartVideo Platform to contact policyholders who have filed an insurance claim, to speed up the claim settlement process. This personalized video program supports policyholders through the process: by educating them about their selected appraisal process and promoting self-service tools, and to update the policyholder on payment status.

Benefits

  • Increased customer retention rate
  • Related care cost reduction
  • Customer experience impact
  • J.D. Power ratings impact

Audience

Existing policyholders with a first time claim or claim above $100

Touchpoints

Once a claim is received

Channels

Claims page within the post-authenticated portal

Customer

UnitedHealthcare

Industry

Healthcare

Solution

Billing & Customer Care

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