UnitedHealthcare uses SundaySky’s SmartVideo Platform to help members understand how their benefits work through a recent claim with a personalized video. The personalized video includes a step-by-step breakdown that shows exactly how each claim was processed and how much the member owes, in less than three minutes. This leads to members feeling informed about the current claim and empowered for handling any future claims.
Existing policyholders with a first time claim or claim above $100
Once a claim is received
Claims page within the post-authenticated portal
Billing & Customer Care