MAPFRE uses SundaySky’s SmartVideo Platform to contact policyholders who have filed an insurance claim, to speed up the claim settlement process. This multitouch personalized video program supports policyholders throughout the process: at first notice of loss to choose their appraisal method, to educate about the selected appraisal process and promote self-service tools, and to update the policyholder on payment status.
Existing policyholders
Three different occurrences during the claims process
MAPFRE
Insurance
Billing & Customer Care
