Insurance / Billing & Customer Care

MAPFRE | Billing and Customer Care

MAPFRE uses SundaySky’s video-powered experiences at moments of confusion and frustration to ease the claims process, minimize stress, and enable an efficient settlement process. By providing support, education, and keeping policyholders informed about their claims, video-powered experiences help MAPFRE provide clarity and care when their customers need it most.

Benefits

  • Increased customer retention rate
  • Related care cost reduction
  • Customer experience impact
  • J.D. Power ratings impact

Audience

Existing policyholders

Touchpoints

Three different occurrences during the claims process

Channels

Email

Customer

MAPFRE

Industry

Insurance

Solution

Billing & Customer Care

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