Telecommunications / Retention & Loyalty

Comcast | X1 Promotional Upgrade

SundaySky’s SmartVideo Platform enables Comcast to enhance the customer experience and communicate with new and existing subscribers. Personalized videos are emailed to Xfinity customers eligible for an X1 upgrade, highlighting product features and capabilities in order to drive service upgrades.

Benefits

  • Churn rate reduction
  • Related care cost reduction
  • Customer experience impact
  • NPS impact

Audience

Existing customers eligible for an X1 promotional upgrade

Touchpoints

Eligible customers outside the first 90 days

Channels

Email

Customer

Comcast

Industry

Telecommunications

Solution

Retention & Loyalty

More Solutions for Telecommunications


More Examples of Retention & Loyalty