AT&T is leveraging SundaySky’s SmartVideo Platform to deliver and explain billing statements to new and existing customers who change or upgrade their services. Personalized video bills have proven to be easier to understand than paper ones, and result in a reduction of billing-related inquiries to the contact center and improved customer satisfaction ratings.

Benefits

  • Churn rate reduction
  • Related care cost reduction
  • Customer experience impact
  • NPS impact

Audience

New and existing customers

Touchpoints

Within first three months of service and change of service

Channels

Email, mobile app and portal interstitial

Customer

AT&T

Industry

Telecommunications

Solution

Billing & Customer Care

More Solutions for Telecommunications


More Examples of Billing & Customer Care