AT&T is leveraging SundaySky’s SmartVideo Platform to deliver and explain billing statements to new and existing customers who change or upgrade their services. Personalized video bills have proven to be easier to understand than paper ones, and result in a reduction of billing-related inquiries to the contact center and improved customer satisfaction ratings.
New and existing customers
Within first three months of service and change of service
Email, mobile app and portal interstitial
Billing & Customer Care