Telecommunications / Welcome & Onboarding

ADP TotalSource | Education and Enrollment

ADP partners with SundaySky to offer video-powered experiences to offer simplicity and clarity at moments of choice during open enrollment period. ADP is able to engage worksite employees, increase enrollment rates, and minimize enrollment process and plan selection confusion with individualized videos.

Benefits

  • Increased active enrollment
  • Call deflection
  • Increased adoption of digital tools
  • Customer experience impact

Audience

All worksite employees

Touchpoints

Prior to when open enrollment begins, 2 or 4 more times across open enrollment from Day 1 and one more time for enrollment confirmation

Channels

Email

Customer

ADP TotalSource

Industry

Healthcare

Solution

Welcome & Onboarding

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