Telecommunications / Welcome & Onboarding

ADP TotalSource | Open Enrollment

ADP partners with SundaySky to engage worksite employees throughout their open enrollment (OE) period, to increase enrollments rates base on informed decisions. The personalized video program features multi-touch engagement stories based on behavior and the point in time during OE.

Benefits

  • Increased active enrollment
  • Call deflection
  • Increased adoption of digital tools
  • Customer experience impact

Audience

All worksite employees

Touchpoints

Prior to when open enrollment begins, 2 or 4 more times across open enrollment from Day 1 and one more time for enrollment confirmation

Channels

Email

Customer

ADP TotalSource

Industry

Healthcare

Solution

Welcome & Onboarding

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