At SundaySky, we practice what we preach: deliver personal video experiences throughout our customer journey.
By leveraging our own video platform, we transformed our onboarding journey with video to ensure new customers could immediately realize the value of our platform while keeping our Customer Success Managers focused on account growth.
In this case study, you’ll discover how we implemented a video-enabled, digital onboarding experience with 20 touchpoints deployed across email and in-platform guides. These touchpoints include personalized video content designed to engage users from day one, providing them with essential platform knowledge and boosting their confidence in using our tools. Our strategy allowed us to streamline the onboarding process without increasing headcount, ultimately enhancing customer satisfaction and accelerating product adoption.
The results speak for themselves: higher email engagement rates, more time spent consuming educational content, and significantly faster time to value.
Read this case study to:
- Learn how to integrate video content for a holistic customer onboarding experience
- Gain insights into creating personalized video content that drives user engagement and product adoption
- See measurable results from a transformed onboarding process
Dive into our case study to discover how you can apply these best practices and get started on elevating your customer onboarding with video!
