David Gunn, the VP of Customer Success at SundaySky, is a seasoned customer success leader with a proven track record of driving customer satisfaction and retention. He champions a digital-first approach to scaled customer success by leveraging cutting-edge CS technologies such as ChurnZero, Gainsight, Pendo, and Appcues. He empowers customers with self-service onboarding and proactive support while enabling CS teams to focus on high-impact interventions. With over 13 years of experience, David has honed his skills in building high-performing CS teams and implementing innovative strategies for organizations of all sizes. 

Before joining SundaySky, David held CS leadership roles at software companies LinearB,  Khoros, Invicti Security and Salsa Labs. His background in enterprise sales as well as nonprofit fundraising and donor relations has influenced his approach to customer success, providing a unique perspective on long-term relationship building and aligning customer goals with business objectives.

When he’s not revolutionizing customer success, David enjoys spending time with his family in Austin, Texas, and giving back to his community. He’s a former Chapter President of PulseLocal Austin and Board Chair of Lights. Camera. Help., demonstrating his commitment to fostering professional networks and supporting local causes.