Using SundaySky’s SmartVideo Platform, Cox improves satisfaction of new customers by educating them on available features not yet adopted, to ensure they fully utilize all of Cox’s services. The personalized video addresses the customer by name and highlights products and tools related to the customer’s service, whether it’s Internet, TV, phone or home security, effectively empowering customers through education in the most engaging way.
Within first 120 days of service
Email and PURL
Retention & Loyalty