Telecommunications / Retention & Loyalty

Cox | Retention and Loyalty

Cox uses SundaySky’s video-powered experiences to educate and clarify value and benefits to assist new customers during moments of choice. Using individualized videos helps Cox ensure its customers are receiving only relevant information, which in turn empowers every customer to make the most of their selected products and services.

Benefits

  • ARPA impact
  • Churn rate reduction
  • Customer experience impact
  • NPS impact

Audience

New customers

Touchpoints

Within first 120 days of service

Channels

Email and PURL

Customer

Cox Communications

Industry

Telecommunications

Solution

Retention & Loyalty

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