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Enterprise, Customer Success manager

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SundaySky is looking for a high-energy and dynamic Customer Success Manager to join our rapidly growing Customer Success team. You will focus primarily on our Enterprise Customer segment, (>$1B in annual revenue) to drive adoption, utilization, and value realization of the SundaySky Video Platform. Ultimately, customer health, renewal and growth are the KPIs for this role. 




 


 

 

 


Responsibilities

In this role, you’ll be expected to:

  • Inspire initial adoption and ongoing usage (# of programs and # of users) of SundaySky’s platform for new and existing customers, 
  • Be an expert in how to apply SundaySky’s Platform capabilities to customer needs to maximize value recognition
  • Increase overall customer lifetime value through higher platform adoption, usage, satisfaction and NPS scores
  • Partner with product to aid the development and enhancement of existing and new capabilities for our platform based on market feedback
  • Our Customer Success team is a critical function to driving our top strategic priority of customer health and retention.


Requirements


  • Minimum 3-5 years of customer success experience or other relevant SAAS experience
  • Experience driving adoption and usage of a SAAS platform
  • Demonstrated over performance against renewal quota
  • Demonstrated ability to effectively communicate at all levels of the organization, including executive and C-level
  • Self-motivated and able to thrive in a results-driven environment via critical thinking and problem solving skills
  • Natural relationship builder with integrity, reliability, and maturity
  • Ability to prioritize among competing tasks, you're always looking to improve inefficient processes


SundaySky is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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