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Mid-Market Customer Success Manager

pin NYC

SundaySky is looking for a high energy and dynamic Success Manager to provide client support and success to the growing mid-market business. In this role, you will be the primary point of contact with clients and internal company cross-functional teams to ensure the successful delivery of our solutions according to customer needs. The Success Manager will be solely responsible for the operational needs of the client and play a key role in deepening customer relationships and scaling the mid-market business. 

 In this role, you will need to be comfortable managing 7-10 accounts and have a proven ability to manage multiple priorities while paying close attention to detail. This role will support the sales team scale revenue by organizing reporting and insights and identifying areas of growth within accounts. The role requires a unique blend of analytical, creative, and task-oriented skills. The ideal candidate will be self-motivated and thrives in a results-driven environment. To be successful, you must have exceptional critical thinking and problem-solving skills and excellent verbal and written communication skills. 

 Responsibilities:

  • Be the primary point of contact between the customer/sales team and campaign management, analytics, and creative teams
  • Develop a trusted advisor relationship with key accounts and customer stakeholders
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly programs to internal and external stakeholders
  • Forecast and track key account metrics
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer's programs
  • Liaise between the customer and internal teams

Requirements

Requirements:

  • 2 years of proven account management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening and presentation skills
  • Excellent verbal and written communications skills
  • Bachelor's Degree in an appropriate field of study or equivalent work experience
  • Deep digital understanding
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability, and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem-solving skills
  • Understanding of marketing, measurement and analytics, content management, digital marketing, and internet technology
  • Excellent time and project management skills. You're always looking to improve inefficient processes
  • Keen attention to detail and adherence to deadlines
  • Expert at Microsoft Office Suite, Google Apps, Salesforce, and help desk support software

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