We are looking for a talented Tier-4 level senior customer support engineer who is looking for interaction with both customers and internal clients for technical consultancy.
- At least 5-6 years of experience as a Tier-4/Senior level Technical Support Engineer or Professional Services Engineer, supporting SaaS-based products/services.
- Bachelor of Science or equivalent degree.
- Proficient in writing Complex SQL queries and fetching information from Redshift and MySQL.
- Experience with AWS services, such as CloudWatch and S3.
- Experience with Splunk – an advantage.
- Excellent English: verbal and written.
- Have the desire and ability to learn new technologies.
- Excellent customer relationship skills and service orientation.
- Excellent teamwork skills, ability to self-motivate and work independently, manage multiple issues simultaneously and willingness to train team members and customers.
SundaySky is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.