Applying SmartVideo technology to an explanation of benefits statement to present a way more engaging and interactive customer communication.
Use Case: Service and Support
Executives from AT&T, Humana and Turkcell share ideas and philosophies behind their smart video bill programs, and the key to “cross-telling.”
Monthly billing statements are typically difficult for consumers to understand, but personalized video bills make it easy while boosting customer engagement and loyalty.
Why telcos like AT&T are embracing personalized video to combat billing statement confusion.
A better customer experience yields conversions.
Easing buyer uncertainty and reinforcing brand value.
