My 2019 predictions for how enterprise brands’ growth strategies will shift from “gross customer additions” to focus on “loyalty as the new growth” by establishing loyalty and retention as the primary drivers of “net customer additions.”
Use Case: Service and Support
How can the healthcare industry generate feel-good emotions from CX while reducing negative responses? The solution resides in personalized video that enhances emotion, effectiveness and ease.
This past week, a gaggle of customer support professionals descended upon Las Vegas for the annual Customer Contact Week summit. Amid the hoopla surrounding AI and omnichannel…
The key to selecting the next-best action is to understand the specific needs of each customer. Delivering relevant, useful information keeps the customer engaged and continues the evolution of the relationship.
Wireless bill shock, typically from higher-than-expected roaming charges or device theft, is a major issue for wireless carriers and consumers worldwide. No matter the cause, providers are…
Why personalized video throughout the customer lifecycle can acquire and retain policyholders.
