This past week, a gaggle of customer support professionals descended upon Las Vegas for the annual Customer Contact Week summit. Amid the hoopla surrounding AI and omnichannel…
The key to selecting the next-best action is to understand the specific needs of each customer. Delivering relevant, useful information keeps the customer engaged and continues the evolution of the relationship.
Wireless bill shock, typically from higher-than-expected roaming charges or device theft, is a major issue for wireless carriers and consumers worldwide. No matter the cause, providers are…
Why personalized video throughout the customer lifecycle can acquire and retain policyholders.
Applying SmartVideo technology to an explanation of benefits statement to present a way more engaging and interactive customer communication.
Executives from AT&T, Humana and Turkcell share ideas and philosophies behind their smart video bill programs, and the key to “cross-telling.”
