JD Power’s latest insurance industry research confirms what many CX and marketing leaders already feel: rate pressure, customer retention, and digital engagement are the defining challenges for insurance carriers heading into 2026. The good news?
Every financial institution and insurance company invests heavily in customer communication. But too often, the most important messages go unread, misunderstood, or ignored. The five most damaging financial services communication failures include ignored billing statements,
Insurance is one of the most communication-intensive industries on the planet. Policyholders need help understanding coverage, billing, claims, and renewals. Prospects abandon quotes because the process feels complex. Agents need to explain nuanced products quickly
