Struggling with CX gaps? Close them with video.
Digital CX is broken when it treats every customer the same. Personalization is what turns forgettable interactions into lasting impact.
This free CX guide shows you how to use personalized video to drive smarter onboarding, better education, and stronger retention—all without burning out your teams. Inside, you’ll find:
- Where static content falls short and how video fills the gap
- Best practices for using video across onboarding, education, and retention
- How to personalize content at scale without losing the human touch
- Real-world examples and metrics from teams seeing measurable impact
Drive efficiency, engagement, and results
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Scale CX without adding headcount
Automate video creation and delivery using the data and tools you already have. Whether you’re onboarding, supporting, or retaining customers, SundaySky helps you do more with less manual work.
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Make every moment feel personal
Ditch one-size-fits-all journeys. Use video to tailor messages to each customer’s needs, behavior, or stage in their lifecycle so you can guide, support, and engage in more meaningful ways.
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Cut through noise with content that clicks
Static emails and long help docs aren’t cutting it. Engage customers with short, dynamic videos that drive action and reduce confusion while keeping your message consistent, compliant, and on-brand.
Personalize every journey without starting from scratch
Launch dynamic videos that adapt to your customer’s data, actions, and preferences. Whether you’re guiding new users or reducing churn, deliver high-impact content that feels tailored (because it is).
- Build videos that change based on behavior or lifecycle stage
- Personalize visuals, scripts, and CTAs at scale
- Use automation to keep content relevant and up to date
- Deliver across email, SMS, app, and web
Plug video into your CX tech stack
Put video onboarding exactly where your users need it—whether that’s inside product tours, emails, or your support content. No platform switching. No extra steps. Just relevant guidance delivered in the moment.
- Embed videos in your onboarding journeys, emails, or help center
- Trigger videos based on actions, milestones, or events
- Measure views, engagement, and outcomes at every touchpoint
- Support cross-functional teams without added friction
Stay on-brand and in control
Move fast without losing your polish. SundaySky gives CX teams the tools to launch and update videos in minutes, using templates that protect brand, voice, and compliance.
- Lock in brand visuals, tone, and voice
- Share templates across teams to keep things consistent
- Make updates without creative bottlenecks
- Keep every customer interaction high-quality and on-message
Trusted by today’s most innovative brands
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“"The ability for SundaySky to hook up into our Salesforce and our data warehouse allowed us to provide personalized, relevant guidance to our customers that is more likely to drive them to take action."”
Alana Stoltzfus
Sr. Digital Growth Manager
About SundaySky
SundaySky empowers the world’s leading enterprises to engage customers, share knowledge, and grow their businesses through scalable, personalized video experiences.
More than just another video tool, our AI-powered, all-in-one platform is designed to meet the evolving needs of today’s most dynamic and fast-growing companies. From creation and editing to personalization and performance, SundaySky brings together every essential capability in one easy-to-use solution – no video skills required.
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Certified for SOC 2, HIPAA, and GDPR to keep your data secure -
Integrations and APIs to plug video into your tech stack
Get the playbook for smarter CX!
Don’t let static content hold you back. Discover how leading brands use personalized video to engage customers, boost satisfaction, and scale smarter. Download the free guide now!
