Customer Onboarding StorylaneDemo LP

Smarter Customer Onboarding Starts with Video

Onboarding sets the tone for the entire customer relationship—get it right, and you fast-track trust, adoption, and retention.

This self-guided tour shows how personalized video transforms clunky onboarding into a seamless, scalable, and high-impact experience.

No meeting. No pitch. Just a few minutes that could change the way you onboard.

  • Learn how personalized video speeds up activation and reduces churn
  • Discover ways to tailor onboarding by segment, behavior, or product
  • See how video can reduce confusion and increase retention
  • Learn what’s possible (without the sales call!)

rated 4.5/5

86%

Reduction in production time

+85%

Average view rate

10X

Return on investment

29%

Increase in digital tool adoption

Drive activation, adoption, and long-term loyalty

Personalize onboarding at scale

Welcome every user with the right message at the right time. Tailor onboarding videos to fit user roles, goals, and product paths automatically.

Production efficiency through time and cost savings

Reduce time-to-value without increasing lift

Help new users activate faster by automating onboarding workflows with personalized videos (no additional resources required).

Drive consistency across every onboarding journey

Ensure every user gets a high-quality, on-brand experience, whether they sign up today or six months from now.

Deliver onboarding that adapts to each user

Not every user needs the same video. Use behavioral triggers and role-based personalization to give each user a more relevant, useful onboarding experience, at scale.

  • Customize scenes and messaging based on user data
  • Trigger videos from actions, inactions, or lifecycle milestones
  • Reduce support tickets and drive faster adoption
  • Show users how to succeed, not just what to click

Plug video into your onboarding stack

Put video onboarding exactly where your users need it—whether that’s inside product tours, emails, or your support content. No platform switching. No extra steps. Just relevant guidance delivered in the moment.

  • Embed videos in your onboarding journeys, emails, or help center
  • Automate delivery based on product interactions or behavior
  • Reinforce key moments with personalized guidance
  • Track views, completion, and engagement across tools

Keep content fresh, relevant, and on-brand

Make sure your onboarding content evolves as fast as your product. With easy editing tools and brand-safe templates, your team can update videos in minutes.

  • Customize templates with your brand voice, visuals, and CTAs
  • Make quick changes without needing re-records or designers
  • Reuse and repurpose scenes across onboarding stages
  • Maintain consistency across teams, products, and updates

 

Proven impact

    • "SundaySky’s ability to hook into our Salesforce and our data warehouse allows us to provide personalized, relevant guidance to our customers that is more likely to drive them to take action."

      Alana Stoltzfus
      Senior Manager, Digital Acceleration & Growth, Okta
      Read Full Story

    • "SundaySky allows us to give a new level of transparency to our clients and, as a result, greater understanding they're going to engage deeper and bring in more assets so they can move up the ladder in the [rewards] program."

      John Sellers
      Preferred Rewards Executive, Bank of America
      Read Full Story

    • "Personalized videos really do help to simplify extremely complicated information. How do we make sure they understand their plan so that they can manage their costs and they can manage their health and not be worried about it? We’re using personalized video to fill in those gaps and to make it easier for our members."

      Kelley Thomes Ries
      VP Member Experience & Engagement, UnitedHealthcare
      Read Full Story

    • "For about every dollar we spend, we see a return of about $10 worth of value. With SundaySky, it allows us to tell a story rather than a single message."

      Mark Lawson
      EVP Chief Marketing & Sales Officer, Cox Communications
      Read Full Story

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    Frequently asked questions

    How does SundaySky’s enterprise video platform work?

    SundaySky’s platform leverages data-driven insights to deliver personalized video content at scale, allowing businesses to tailor messages based on viewer behavior and preferences for maximum impact.

    What types of videos can I create using SundaySky?
    Is the SundaySky platform secure for enterprise use?
    How do I get started with SundaySky’s enterprise video platform?
    How can I contact SundaySky?

    Want to see better onboarding in action?

    Take the self-guided tour to explore how personalized video transforms onboarding into a high-impact, low-lift experience that keeps customers engaged from day one.