Elevating CX with personalized video: Lessons from Constant Contact

What You’ll Discover

From this webinar, you’ll walk away with:

• Real use-cases: See how Constant Contact identified high-impact moments in onboarding & retention that benefited from personalized video, and how those videos are structured.

• Tangible metrics & outcomes: Learn which KPIs moved (first-time-to-value, feature adoption, retention, engagement) and how video played a decisive role.

• Strategies for scaling: How to deliver personalization at scale without sacrificing quality or overwhelming resources.

• Overcoming friction: Practical tips for addressing common roadblocks—time constraints, diverse customer experience levels, and making the complex platform feel intuitive.