Until recently, grocery shopping hadn’t changed much—pushing a cart down grocery store aisles was the default approach for shoppers. Creating a vibrant in-store experience along with print grocery store advertising have been the two key
Archives: Blogs
Customer experience in healthcare shouldn’t start and stop in the waiting room. Explore new ways to improve CX in healthcare with our prescription: video.
Guest speaker, Forrester Research senior analyst Scott Compton shares his point of view and predictions on the online grocery shopping, digital marketing, and customer experience trends that will stick around post-pandemic. Scott serves digital business strategy
As the customer experience (CX) landscape expands, businesses quickly learn unique ways to support customers’ needs for quality and convenience. Customers want a product or service that satisfies or exceeds expectations as efficiently as possible.
This is an excerpt from the full article that first appeared on CustomerThink on March 25, 2021. With social distancing limiting face-to-face interaction, and the transition to remote work and school, more people than ever
This article first appeared on MarTech Series on February 1, 2021. It’s been challenging for businesses to remain relevant over the past year, with much of the economy on hold and consumers sticking close to
