At the 2025 Forrester CX Summit, SundaySky joined forces with ZoomInfo to spotlight how video personalization is reshaping the customer experience (CX) at scale. The session, led by Mary Iapicca, ZoomInfo’s VP of Customer Experience,
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The Key 8 Elements of a Winning Video Marketing Strategy What if we told you that in 2025, 83 % of consumers say they want to see more videos from brands? With video delivering up to
Why videos are a critical part of the IntouchCX employee journey, and how they scaled SundaySky regionally across the globe.
For too long, learning and development (L&D) professionals have been grappling with the dual challenges of scale and personalization. How do you deliver relevant, engaging content to every employee without exhausting your budget or diluting
The secret weapon of many top-performing organizations isn’t just the talent; it’s how you develop it. For organizations that want to invest in learning and development (L&D), broad training initiatives may seem like the best
Are outdated management training and development strategies hindering your leaders? For many businesses, the answer is a resounding yes, yet a clear path forward remains elusive. With the rise of AI, the complexities of hybrid
