For enterprise companies, customer onboarding videos are designed to guide new customers or members through the activation, setup, and first-use stages of a product or service. Research has long shown that audiences retain 95% of information from a video compared to 10% from reading text, making it the ideal and preferred format for customer onboarding. Effective videos reduce confusion, accelerate time-to-value, decrease support calls, and improve early retention.

AI-powered customer onboarding video platforms like SundaySky offer next-gen tools to streamline video creation. AI capabilities include text-to-speech narration with natural-sounding AI voices, AI-generated avatars, prompt-to-video and document to video features, AI media generation, and translations. This makes it possible for CX and marketing teams to produce personalized video content faster than ever without requiring design or video production expertise.

Customer onboarding video is especially valuable in industries where products are complex, customer lifetime value is high, and regulatory compliance matters. SundaySky serves enterprise clients across financial services (banks, credit unions, wealth management, 401(k) providers, mortgage lenders), insurance (health insurance, property & casualty), technology & SaaS, and more. 

These industries see the strongest ROI from personalized customer onboarding videos because their customers and members face the most confusion during the initial setup period – and because poor onboarding directly impacts churn, support costs, and compliance risk.

With SundaySky, personalized videos cater to the unique needs of each user. By addressing individual preferences and stages in the onboarding process, our videos cut out confusion, drive engagement, and prompt action when it matters most.

Using SundaySky for onboarding offers several key benefits: accelerated time-to-value, video-powered onboarding at scale, improved NPS and customer satisfaction score, increased loyalty with new customers, and reduced customer churn over the critical first 90 days.

SundaySky allows you to seamlessly scale your onboarding program, reaching users through multiple channels like email, webpages, or directly within your app. This streamlines onboarding for large groups and increases self-service usage, ultimately reducing support calls.

Personalized onboarding videos help build lasting relationships by recognizing key milestones and providing relevant, tailored content at critical moments. This approach enhances customer satisfaction, deepens engagement, and fosters long-term customer and member relationships.

Organizations utilizing SundaySky for video content have seen impressive outcomes, including: 23% reduction in early-life churn, 29% increase in digital tool adoption, and 35% decrease in call center volume.

Schedule a demo to explore how SundaySky can help transform your onboarding process. We’ll showcase how easy it is to create personalized and scalable onboarding videos.