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    Scaling personalized CX with video Scaling personalized CX with video (without scaling your team)
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Use Case: Onboarding

What’s the Rx for Improved Healthcare CX? Personalized Video 4 Ways

How can the healthcare industry generate feel-good emotions from CX while reducing negative responses? The solution resides in personalized video that enhances emotion, effectiveness and ease.

Mutual of Enumclaw Personalizes Its Policyholder Experience

The insurance industry is challenged with digital innovation as companies hustle to keep up with digital-minded consumers. Mutual of Enumclaw addresses this challenge by engaging customers with personalized,…

Onboarding is Ideal Time for Insurers to Drive Digital Value-Add Service Use

The insurance industry, just like many others, is faced with digital and mobile innovation challenges as companies hustle to keep up with their digital-minded consumers. Forrester reports…

How Insurers Can Get, Grow & Keep Customers with Personalized Video

Why personalized video throughout the customer lifecycle can acquire and retain policyholders.

SmartVideo Welcome Experiences to Enhance New Customer Engagement

Customer-centric brands such as Liberty Mutual are proactively onboarding and supporting new customers with personalized video experiences.

SmartVideo Summit Panel Recap: Innovations in the Customer Onboarding Process

Customer lifecycle and engagement executives, from leading insurance and cable brands, focusing on the first 90-day experience for new customers.

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