Gartner

Add Personalized Video to Your Content Marketing Mix

June 14, 2019 – Personalized videos bring more relevant and engaging content to the customer journey. Marketing leaders must first determine whether they have a solid reason to deploy this technique and then follow best practices for its use.

Multichannel Merchant

Sephora Ranks Highest in Study on Personalization and Video

June 13, 2019 – Sephora was ranked highest among retailers for both personalization and use of video, followed by Amazon in both categories, according to a study by SundaySky. Walmart earned a 12th place ranking in both, while Target is listed among the top five retailers. Dell ranked higher than Microsoft in personalization but not in video.

Business Wire

More than 70% of the Brand Leaders for Video or Personalization Reach Customers with Personalized Video, reveals SundaySky

June 11, 2019 – SundaySky Personalization x Video Index ranks Fortune 500 brands on personalization and video marketing according to customer feedback.

IAB

Delivering on the Promise of Data-Driven Video

June 4, 2019 – Enter the power and promise of data-driven video – a strategy that enables marketers to use available data to deliver tailored advertising through precise audience targeting and personalized video creative. The opportunity to use data to refine and optimize targeting and video creative will increase the likelihood of greater relevance and performance because after all, actual response data doesn’t lie. Data-driven video unlocks the potential for marketers to combine their most valuable assets (the creative, audience segments, targeting and response data) to build more powerful, personalized and performance driven ad experiences.

IAB

Data-Driven Video Best Practices

June 4, 2019 – A marketer’s guide to learn about the state of data-driven video along with benefits, best practices, tips, and more. Published by the Interactive Advertising Bureau (IAB) in June 2019.

Forrester

Financial Services Firms Should Weave Online Video Into Every Customer Journey

April 4, 2019 – Global video will make up a huge portion of online traffic in just a few years, but most financial services firms are missing an opportunity to engage customers and prospects with the format. In fact, only a sliver are using video strategically. Leading financial services firms use video because it makes products and services easy to understand, simplifies complex concepts, and drives brand affinity. This report for digital business leaders details how leading firms are using online video and what results they get across the customer life cycle. By Forrester analysts Nick Barber with Alyson Clarke, Benjamin Ensor, Charlie Ruhl.

Business Wire

SundaySky Unveils First Ever Customer Experience Study of the Effect of Video on NPS Across Fortune 500 Brands

February 28, 2019 – Announcement of the release of our Q1 2019 study on the effects of personalized video on NPS at Fortune 500 companies.

Forrester

The Forrester Tech Tide™: Video Technologies For Customer And Employee Experience, Q1 2019

January 30, 2019 – Video is increasingly critical to firms’ ability to win, serve, and retain their customers. To accelerate their performance in video, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support video initiatives. This report recommends that business leaders invest in Personalized Video due to its high business value.

MarTech Series

From Tricky to Sticky: How Customer Retention will be Your Business’s New Growth Lever in 2019

January 2, 2019 – Attracting and retaining customers has always been a tricky situation, but today’s fragmented climate of digitally native brands, direct-to-consumer brands, and, well, Amazon, have made the landscape more perilous than ever for enterprise brands.

The Financial Brand

Best-In-Class Multichannel Onboarding Trends To Watch In 2019

December 6, 2018 – Many financial institutions have realized that every new customer relationship must be cultivated and nurtured to optimize value and loyalty. The importance of deepening engagement through onboarding and building value with cross-selling has never been more important. This showcase provides recent examples of how banks and credit unions welcome, onboard and cross-sell new customers.