Verizon anticipates customers’ needs in key moments along their digital journeys with personally relevant video experiences, including purchasing a new device, during a plan change, and through the billing process.
Educating millions of customers through captivating engagement with SundaySky has led to a reduction in customer service calls and associated costs, increased Net Promoter Score, and superior CX for the telecom leader.
Connecting to Customers in the Moments that Matter Verizon delivers contextually relevant, personalized video to customers at critical moments such as new device onboarding and education on how to adopt digital tools.
“Video provides value in many different places. It’s about tailoring it so it drives the needs of the business that you need to satisfy. When you’re able to produce a video once and deploy it many to whichever channel works best for customers, it’s a great thing for the business.”
Former SVP, Head of Customer Experience at Verizon
VIDEO THAT RAISES CX –
Personally relevant and highly engaging video experiences deliver business outcomes. Engaged customers buy more, cost less to service, stay longer and tell their friends. Schedule a demo to see how SundaySky can transform your customer experience and your bottom line.Book a Demo