Customer lifecycle and engagement executives, from leading insurance and cable brands, focusing on the first 90-day experience for new customers.
SmartVideo Summit Panel Recap: Innovations in the Customer Onboarding Process
Use Case: Onboarding
Live from Mobile World Congress: How to Enhance the Customer Experience in the “First 90 Days”
Three ways mobile telecommunication providers can deliver smarter, more engaging customer experiences to enhance their first 90 days’ initiatives.
Aetna
Guiding members through their healthcare plan onboarding, cutting through obtuse and confusing jargon.
Rent-A-Center
Simplifying the rental experience and agreement process to boost web NPS and customer retention.
E*TRADE
Enabling relevancy and speed-to-market by launching with contextual messages, evolving personalization over time.
UnitedHealthcare
Enhancing member engagement during health plan onboarding and claims processing journeys.
