Reports & Ebooks

Scaling Customer Onboarding with Video: A SundaySky Case Study

At SundaySky, we believe in the power of personalization—and we practice what we preach by using our own platform to deliver personalized experiences throughout the customer journey. In this in-depth case study, discover how we transformed our onboarding process with video.

SundaySky Scales Customer Onboarding with Video

In this case study, discover how we implemented a seamless onboarding strategy with 20 touchpoints across email and in-platform guides. The result was a smoother, more efficient experience for our customers.

Learn how we simplified our onboarding process without adding headcount.

  • Video integration strategy: Learn how to use video for a seamless onboarding experience.
  • Content creation tips: Discover how personalized videos boost engagement and adoption.
  • Measurable results: See how video-driven onboarding improves engagement and speeds up time to value.

Read the Case Study

About SundaySky Enterprise Video Platform

Frequently asked questions

What makes personalized onboarding videos more effective?

Personalized onboarding videos speak directly to the user, addressing their specific needs and helping them feel more connected to your business. This targeted approach leads to higher engagement and quicker adoption, making customers more confident in using your product or service.

What results can I expect from implementing video in onboarding?