SmartVideo Summit Panel Recap: Video Bill Masters
Executives from AT&T, Humana and Turkcell share ideas and philosophies behind their smart video bill programs, and the key to “cross-telling.”
Author: Jim Dicso
Posts by Jim Dicso
SmartVideo Summit Panel Recap: Innovations in the Customer Onboarding Process
Customer lifecycle and engagement executives, from leading insurance and cable brands, focusing on the first 90-day experience for new customers.
Live from Mobile World Congress: How to Enhance the Customer Experience in the “First 90 Days”
Three ways mobile telecommunication providers can deliver smarter, more engaging customer experiences to enhance their first 90 days’ initiatives.
How Personalized Video Can Proactively Avoid Customer Churn
Personalized video focuses on helping companies proactively address the drivers of churn risk.
Personalized Video Bills Boost Customer Engagement & Brand Loyalty
Monthly billing statements are typically difficult for consumers to understand, but personalized video bills make it easy while boosting customer engagement and loyalty.
5 Ways to Increase Your Customer Engagement with Online Video
Companies recognize the potential of online video for customer engagement. Here are five tips to ensure successful online video engagement.
3 Tips to Improve Your Online Video Ad Engagement
Top three tips to improve your online video ad engagement for rich brand impact and the performance and targeting from display ads.
Insights from the Forrester Customer Experience Forum 2012
Key insights from leading brands adopting a customer-centric strategy are proving that we are in the “Age of the Customer,” at the Forrester Customer Experience Forum.
5 Considerations for Successful Online Video Engagement
Five considerations and applications for ensuring successful customer engagement with online video.
SmartVideo: The New Low Cost of Wow
Delivering wow experiences is a strategic imperative for CMOs, yet is perceived to come at a high cost. SmartVideo delivers wow at scale and cost effectively.
