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How Brands Are Shaping a Digital Customer Experience
A few weeks ago, I hosted a panel about digital-first strategies at our annual SmartVideo Summit with marketing executives from Cox Communications and Citibank. As I opened…
Go Person-First to Enhance Customer Experience: 3 SundaySky Takeaways From Andrew Hogan
Forrester analyst Andrew Hogan discussed how leaders in person-first personalization are changing the way brands look at customer experience at the 2017 SmartVideo Summit.
Personalization in the Dark
Even if the power goes out, your brand’s focus on customers should always stay on. Get enlightened on how the principles of personalized video work offline for marketers.
CPO of the Future: A Chat with CMO Phil Bienert, 1-800-CONTACTS
In the first installment of our Chief Personalization Officer of the Future interview series, catch up on our SmartVideo Summit talk with 1-800-CONTACTS CMO Phil Bienert as he discusses how brands can best implement personalization.
How Personalized Video Drives Emotional Connections
By coupling video with one-to-one messaging, brands create a powerful, emotionally relevant communication that captures attention and inspires action.
Customer Service so Good, It's Invisible – How Personalized Video Can Augment Customer Support
This past week, a gaggle of customer support professionals descended upon Las Vegas for the annual Customer Contact Week summit. Amid the hoopla surrounding AI and omnichannel…
