November marks the time when many healthcare payers and employers begin open enrollment. We already know that 96% of Americans don’t understand basic insurance policy terms like out-of-pocket maximum, deductible, and co-insurance. Furthermore, Poliygenius notes that only 40% of Americans feel confident in their plan selection. The global pandemic’s impact on the American workforce will compound patient education and experience challenges.<\/p>\n
Healthcare insurers fully expect to receive higher-volume contact center calls from Americans concerned with typical and COVID-19 related inquiries. Today’s climate provides health insurance companies with a compelling reason to accelerate their patient experience through digital transformation.<\/p>\n
Keith Wicklow shares strategies that payers can use to help reduce consumer confusion, improve patient experiences, reduce operational expenses, and promote patient loyalty.<\/p>\n","protected":false},"author":7,"featured_media":4808,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"footnotes":""},"industry":[],"use_case":[],"blog-topic":[141,78],"class_list":["post-21107","news","type-news","status-publish","format-standard","has-post-thumbnail","hentry","blog-topic-healthcare","blog-topic-customer-care"],"acf":[],"yoast_head":"\n