{"id":6548,"date":"2020-06-12T09:00:17","date_gmt":"2020-06-12T09:00:17","guid":{"rendered":"http:\/\/sundaysky.localhost\/?post_type=customers&#038;p=61"},"modified":"2025-01-31T23:11:53","modified_gmt":"2025-01-31T23:11:53","slug":"kaiser-permanente","status":"publish","type":"customers","link":"https:\/\/sundaysky.com\/jp\/customers\/kaiser-permanente\/","title":{"rendered":"Kaiser Permanente"},"content":{"rendered":"<section class=\"content-centered ssky-block full-width\">\n    <span class=\"content-centered__flair-halfcircle\">\n        <svg width=\"307\" height=\"153\" viewBox=\"0 0 307 153\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M153.5 153C68.8871 153 0 84.337 0 0L83.4996 0C83.4996 38.562 114.951 69.7727 153.5 69.7727C192.049 69.7727 223.5 38.4233 223.5 0L307 0C307 84.337 238.113 153 153.5 153Z\" fill=\"url(#paint0_linear_2060_7739)\"\/>\n<defs>\n<linearGradient id=\"paint0_linear_2060_7739\" x1=\"0\" y1=\"14.9026\" x2=\"307\" y2=\"14.9026\" gradientUnits=\"userSpaceOnUse\">\n<stop stop-color=\"#FB545C\"\/>\n<stop offset=\"1\" stop-color=\"#E689F1\"\/>\n<\/linearGradient>\n<\/defs>\n<\/svg>    <\/span>\n    <span class=\"content-centered__flair-square\">\n        <svg width=\"176\" height=\"176\" viewBox=\"0 0 176 176\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<rect width=\"176\" height=\"176\" fill=\"url(#paint0_linear_2466_9916)\"\/>\n<defs>\n<linearGradient id=\"paint0_linear_2466_9916\" x1=\"-81\" y1=\"176\" x2=\"71.3652\" y2=\"258.798\" gradientUnits=\"userSpaceOnUse\">\n<stop stop-color=\"#0253E5\"\/>\n<stop offset=\"1\" stop-color=\"#E689F1\"\/>\n<\/linearGradient>\n<\/defs>\n<\/svg>    <\/span>\n    <span class=\"content-centered__flair-circle\">\n        <svg width=\"150\" height=\"150\" viewBox=\"0 0 150 150\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M75 150C116.421 150 150 116.422 150 75.0002C150 33.5788 116.421 0 75 0C33.5786 0 0 33.5788 0 75.0002C0 116.422 33.5786 150 75 150Z\" fill=\"url(#paint0_linear_2055_6575)\"\/>\n<defs>\n<linearGradient id=\"paint0_linear_2055_6575\" x1=\"-1.43193e-06\" y1=\"127.11\" x2=\"110.601\" y2=\"119.383\" gradientUnits=\"userSpaceOnUse\">\n<stop stop-color=\"#0253E5\"\/>\n<stop offset=\"1\" stop-color=\"#E689F1\"\/>\n<\/linearGradient>\n<\/defs>\n<\/svg>    <\/span>\n    \n<section class=\"flexible-layout-body-content\">\n    <p>The ability to quickly modify content and creative to reflect customers&#8217; expectations during uncertain times, such as a pandemic, is a daunting task that leave brands thinking they don\u2019t have the time or budget.<\/p>\n<\/section>\n<div class=\"flexible-layout-video-slider\">\n            <div class=\"flexible-layout-video-slider__slider-wrapper\">\n            <div class=\"flexible-layout-video-slider__slider splide\" aria-label=\"Video Slider\">\n                <div class=\"splide__track\">\n                    <ul class=\"splide__list\">\n                                                    <li class=\"flexible-layout-video-slider__slide splide__slide\">\n                                <div class=\"flexible-layout-video-slider__slide-wrapper\">\n                                                                            <div class=\"video-wrapper\">\n                                            <video src=\"https:\/\/content.sundaysky.com\/Kaiser%20Permanente\/Kaiser%20Permanente%20Covid%20HD%20Demo.mp4\" aria-hidden=\"true\" controls volume id=\"block_3a9709c1318d879bcb6758b8956937e00-Video\" aria-controlleby=\"block_3a9709c1318d879bcb6758b8956937e00-VideoButton\" controlsList=\"nodownload\" oncontextmenu=\"return false;\"><\/video>\n                                                                                                                                                <button class=\"flexible-layout-video-slider__play-button\" aria-controls=\"block_3a9709c1318d879bcb6758b8956937e00-Video\" id=\"block_3a9709c1318d879bcb6758b8956937e00-VideoButton\" aria-expanded=\"false\">\n                                                        <img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"360\" src=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2020\/06\/18_Kaiser_still.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2020\/06\/18_Kaiser_still.jpg 640w, https:\/\/sundaysky.com\/wp-content\/uploads\/2020\/06\/18_Kaiser_still-300x169.jpg 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/>                                                        <span class=\"flexible-layout-video-slider__play-icon\">\n                                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" aria-hidden=\"true\" viewBox=\"0 0 134 133\"><circle cx=\"67\" cy=\"66.5\" r=\"66.5\" fill=\"#F7F6F0\"\/><circle cx=\"68\" cy=\"67\" r=\"56\" fill=\"#0253E5\"\/><path fill=\"#fff\" d=\"M91 64.768c1.333.77 1.333 2.694 0 3.464l-32.25 18.62c-1.333.77-3-.193-3-1.733V47.88c0-1.54 1.667-2.501 3-1.732L91 64.768Z\"\/><\/svg>                                                        <\/span>\n                                                    <\/button>\n                                                                                                                                                                                <\/div>\n                                                                        <div class=\"slide-content\">\n                                                                            <\/div>\n                                <\/div>\n                            <\/li>\n                                            <\/ul>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<section class=\"flexible-layout-body-content\">\n    <p>Kaiser Permanente leverages the <a href=\"https:\/\/sundaysky.com\/platform\/\" target=\"_blank\" rel=\"noopener\">SundaySky Video Platform<\/a> to swiftly modify the opening messages in their digital onboarding experience. Each personalized video demonstrates customer care by personally welcoming each new member with an empathetic tone that lets them know the healthcare insurer is there for them. Additionally, an overview of each member\u2019s plan offers a breakdown of complex terms like deductible and co-insurance, as well as covered services specific to the viewer.<\/p>\n<\/section><\/section>\n\n\n\n<section class=\"ssky-block related-customer-stories full-width\">\n    <div class=\"related-customer-stories__wrapper\">\n        <h2>Related Customer Stories<\/h2>                    <ul class=\"related-customer-stories__grid\">\n            <li class=\"customer-stories-card-old customer-box\">\n    <div>\n        <div class=\"image-container\">\n            <div class=\"overlay-gif\">\n                <img decoding=\"async\" src=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2024\/10\/united-healthcare.gif\" \/>\n            <\/div>\n            <img decoding=\"async\" class=\"poster\" src=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2020\/06\/UHC-onboarding.png\" \/>\n        <\/div>\n        <div class=\"cs-logo-box\">\n            <img decoding=\"async\" class=\"navy-logo cs-logo\" src=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2022\/10\/logo_UHC-BLUE.svg\" \/>\n        <\/div>\n\n        <p class=\"card-category\">Customer Stories<\/p>\n        \n        <span class=\"customer-para\"><p>Enhancing member engagement during health plan onboarding and claims processing journeys.<\/p>\n<\/span>\n    <\/div>\n    <a href=\"https:\/\/sundaysky.com\/jp\/customers\/unitedhealthcare\/\" class=\"ssky-link\">Learn More<span class=\"sr-only\"> about UnitedHealthcare<\/a>\n<\/li><li class=\"customer-stories-card-old customer-box\">\n    <div>\n        <div class=\"image-container\">\n            <div class=\"overlay-gif\">\n                <img decoding=\"async\" src=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2022\/10\/02_AetnaMedicare_640_3-1.gif\" \/>\n            <\/div>\n            <img decoding=\"async\" class=\"poster\" src=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2020\/06\/02_AetnaMedicare_640_3_still.jpg\" \/>\n        <\/div>\n        <div class=\"cs-logo-box\">\n            <img decoding=\"async\" class=\"navy-logo cs-logo\" src=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2022\/10\/logo_Aetna-blue.svg\" \/>\n        <\/div>\n\n        <p class=\"card-category\">Customer Stories<\/p>\n        \n        <span class=\"customer-para\"><p>Guiding members through their healthcare plan onboarding, cutting through obtuse and confusing jargon.<\/p>\n<\/span>\n    <\/div>\n    <a href=\"https:\/\/sundaysky.com\/jp\/customers\/aetna\/\" class=\"ssky-link\">Learn More<span class=\"sr-only\"> about Aetna<\/a>\n<\/li><li class=\"customer-stories-card-old customer-box\">\n    <div>\n        <div class=\"image-container\">\n            <div class=\"overlay-gif\">\n                <img decoding=\"async\" src=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2021\/03\/Anthem-Medicare.png\" \/>\n            <\/div>\n            <img decoding=\"async\" class=\"poster\" src=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2021\/03\/Anthem-Medicare.png\" \/>\n        <\/div>\n        <div class=\"cs-logo-box\">\n            <img decoding=\"async\" class=\"navy-logo cs-logo\" src=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2024\/10\/logo_elevancehealth-blue.svg\" \/>\n        <\/div>\n\n        <p class=\"card-category\">Customer Stories<\/p>\n        \n        <span class=\"customer-para\"><p>Guiding members through their healthcare onboarding and renewal processes.<\/p>\n<\/span>\n    <\/div>\n    <a href=\"https:\/\/sundaysky.com\/jp\/customers\/elevance-health\/\" class=\"ssky-link\">Learn More<span class=\"sr-only\"> about Elevance Health<\/a>\n<\/li>            <\/ul>\n                <\/div>\n<\/section>\n\n\n<section class=\"content-cta-half-media ssky-block full-width overlap-footer\">\n    <div class=\"content-cta-half-media__wrapper-wrapper\">\n        <div class=\"content-cta-half-media__wrapper\">\n            <div class=\"content-cta-half-media__media\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"431\" height=\"360\" src=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2024\/09\/Rectangle-847.webp\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2024\/09\/Rectangle-847.webp 431w, https:\/\/sundaysky.com\/wp-content\/uploads\/2024\/09\/Rectangle-847-300x251.webp 300w\" sizes=\"auto, (max-width: 431px) 100vw, 431px\" \/>                            <\/div>\n            <div class=\"content-cta-half-media__content\">\n                                    <h2>BREAKTHROUGH ENGAGEMENT &#038; OUTCOMES<\/h2>\n                                                    <div><p>Reduce call volume and new member care costs. Improve member satisfaction and experience. SundaySky takes your member engagement from good to great while maximizing business outcomes. Schedule a demo to see how our platform can transform your customer experience and your bottom line.<\/p>\n<\/div>\n                                                    <div class=\"button-container\">\n                                                                <a class=\"primary-btn outline-gradient-filled\" href=\"https:\/\/sundaysky.com\/schedule-a-demo\/\" target=\"_self\">Book a Demo<\/a>\n                                                        <\/div>\n                            <\/div>\n            <span class=\"content-cta-half-media__flair-top\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"606\" height=\"487\" fill=\"none\"><path fill=\"#E689F1\" d=\"M43.662 135.373 40 131.703l6.52-6.521-6.52-6.52L43.662 115l10.19 10.182-10.19 10.191Z\"\/><path fill=\"#0253E5\" d=\"M80.498 486.304a9.316 9.316 0 0 0 9.316-9.317 9.316 9.316 0 0 0-18.632 0 9.316 9.316 0 0 0 9.316 9.317ZM496.316 18.632a9.316 9.316 0 1 0 0-18.632 9.316 9.316 0 0 0 0 18.632ZM596.009 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d=\"M146.316 197.632a9.316 9.316 0 1 0 0-18.632 9.316 9.316 0 0 0 0 18.632Z\"\/><path fill=\"#0253E5\" d=\"M75.009 382.009c-4.97 0-9.009-4.04-9.009-9.009h4.898a4.114 4.114 0 0 0 4.111 4.111 4.114 4.114 0 0 0 4.11-4.111h4.899c0 4.969-4.04 9.009-9.009 9.009Z\"\/><path fill=\"#E689F1\" d=\"M155.735 477.599 152.136 474l-5.773 5.765-5.764-5.765-3.599 3.599 5.765 5.764-5.765 5.765 3.599 3.607 5.764-5.773 5.773 5.773 3.599-3.607-5.765-5.765 5.765-5.764ZM84.735 4.599 81.135 1l-5.772 5.765L69.6 1 66 4.599l5.764 5.764L66 16.128l3.599 3.607 5.764-5.773 5.773 5.773 3.599-3.607-5.765-5.765L84.735 4.6ZM9.93 474 0 491.183h19.86L9.93 474Z\"\/><\/svg>            <\/span>\n        <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Emphasizing customer care during uncertain times and simplifying healthcare plan complexity.<\/p>\n","protected":false},"author":7,"featured_media":7217,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":true,"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"footnotes":""},"industry":[98],"use_case":[107],"blog-topic":[],"class_list":["post-6548","customers","type-customers","status-publish","format-standard","has-post-thumbnail","hentry","industry-healthcare","use_case-onboarding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kaiser Permanente | SundaySky<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sundaysky.com\/jp\/customers\/kaiser-permanente\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" 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