{"id":6296,"date":"2022-07-06T15:11:38","date_gmt":"2022-07-06T19:11:38","guid":{"rendered":"https:\/\/sundaysky.com\/?post_type=customers&p=6296"},"modified":"2025-02-12T17:34:50","modified_gmt":"2025-02-12T17:34:50","slug":"rent-a-center","status":"publish","type":"customers","link":"https:\/\/sundaysky.com\/jp\/customers\/rent-a-center\/","title":{"rendered":"Rent-A-Center"},"content":{"rendered":"
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OUR PARTNERSHIP<\/h6>\n

Rent-A-Center, the nation\u2019s largest rent-to-own operator, chose SundaySky to improve the customer rental experience and agreement process through personalized video, aiming to boost its web NPS and overall customer retention. By transitioning multiple pages of rental agreement documents into easy-to-digest, 2.5-minute ultra-personalized videos for each customer.<\/p>\n<\/section>\n

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Using\u00a0SundaySky\u2019s Video Platform<\/a>, Rent-A-Center was able to create, personalize, update and distribute videos in less than a three-month time frame, including a national launch after a successful 2-week proof of concept pilot.<\/p>\n<\/section>\n

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“Since the pandemic, we\u2019ve significantly grown our online presence and needed a digital component to engage, inform and improve the customer experience. With SundaySky, we executed on that need in rapid time and without the need of traditional video production methods. In turn, our NPS is showing early signs of improvement for online customers as is first payment non-renewal now that we\u2019ve found a medium and platform to better explain the transaction.”<\/p>

Sarah Philips<\/cite><\/p>

VP, Marketing at Rent-A-Center<\/p><\/blockquote><\/section>\n\n\n\n

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