{"id":17413,"date":"2018-06-25T17:24:35","date_gmt":"2018-06-25T17:24:35","guid":{"rendered":"https:\/\/sundaysky.com\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/"},"modified":"2025-02-18T16:59:32","modified_gmt":"2025-02-18T16:59:32","slug":"customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support","status":"publish","type":"blog","link":"https:\/\/sundaysky.com\/jp\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/","title":{"rendered":"Customer Service so Good, It’s Invisible \u2013 How Personalized Video Can Augment Customer Support"},"content":{"rendered":"
\n
\n
\"Tom<\/a><\/dt>\n
Tom Karinshak, EVP Customer Service, Comcast<\/strong><\/dd>\n<\/dl>\n<\/div>\n

This past week, a gaggle of customer support professionals descended upon Las Vegas for the annual Customer Contact Week<\/a> summit. Amid the hoopla surrounding AI and omnichannel support, Shep Hyken from Forbes captured two essential comments<\/a> from the event:<\/p>\n

    \n
  1. “Service is what’s necessary when the experience fails.” That came from\u00a0Tom Karinshak<\/a>, EVP of Customer Care at Comcast, describing what happens in the Comcast universe when something doesn’t go to plan. He further elaborated that every leader at Comcast speaks with two customers per month, humanizing their experience beyond dashboards to understand customer problems on a 1:1 basis.<\/li>\n
  2. “…when the customer does reach you, know who they are. Don\u2019t make them repeat stories, verify the same information again and again \u2013 or anything else that detracts from what you are supposed to do, which is help them.” Getting personal has never been more important, and technology exists today to avoid RDI – ‘repetitive data injury’ (OK, not a clinical term but our term to describe the rising heart rate and general frustration that comes with submitting the same information over and over again into a customer care vacuum).<\/li>\n<\/ol>\n

    Luckily, one of those technologies just so happens to be SundaySky SmartVideo – which combines the power of personalization with the emotion of video to transform customer care into an experience that is deeply personal, relevant, and helpful. To find out how Comcast uses SundaySky to deliver personalized video experiences, click here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

    This past week, a gaggle of customer support professionals descended upon Las Vegas for the annual Customer Contact Week summit. Amid the hoopla surrounding AI and omnichannel…<\/p>\n","protected":false},"author":4,"featured_media":19684,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"footnotes":""},"industry":[],"use_case":[109],"blog-topic":[78,123],"class_list":["post-17413","blog","type-blog","status-publish","format-standard","has-post-thumbnail","hentry","use_case-service-and-support","blog-topic-customer-care","blog-topic-personalization"],"acf":[],"yoast_head":"\nCustomer Service so Good, It's Invisible \u2013 How Personalized Video Can Augment Customer Support | SundaySky<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sundaysky.com\/jp\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service so Good, It's Invisible \u2013 How Personalized Video Can Augment Customer Support | SundaySky\" \/>\n<meta property=\"og:description\" content=\"This past week, a gaggle of customer support professionals descended upon Las Vegas for the annual Customer Contact Week summit. Amid the hoopla surrounding AI and omnichannel…\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sundaysky.com\/jp\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/\" \/>\n<meta property=\"og:site_name\" content=\"SundaySky\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SundaySkyVideo\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-18T16:59:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sundaysky.com\/wp-content\/uploads\/2018\/06\/Behind-personized-videos-png.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"570\" \/>\n\t<meta property=\"og:image:height\" content=\"570\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@sundaysky\" \/>\n<meta name=\"twitter:label1\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data1\" content=\"2\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/blog\\\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\\\/\",\"url\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/blog\\\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\\\/\",\"name\":\"Customer Service so Good, It's Invisible \u2013 How Personalized Video Can Augment Customer Support | SundaySky\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/blog\\\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/blog\\\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sundaysky.com\\\/wp-content\\\/uploads\\\/2018\\\/06\\\/Behind-personized-videos-png.webp\",\"datePublished\":\"2018-06-25T17:24:35+00:00\",\"dateModified\":\"2025-02-18T16:59:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/blog\\\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\\\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sundaysky.com\\\/jp\\\/blog\\\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/blog\\\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/sundaysky.com\\\/wp-content\\\/uploads\\\/2018\\\/06\\\/Behind-personized-videos-png.webp\",\"contentUrl\":\"https:\\\/\\\/sundaysky.com\\\/wp-content\\\/uploads\\\/2018\\\/06\\\/Behind-personized-videos-png.webp\",\"width\":570,\"height\":570},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/blog\\\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blogs\",\"item\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Service so Good, It’s Invisible \u2013 How Personalized Video Can Augment Customer Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/#website\",\"url\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/\",\"name\":\"SundaySky Video Platform\",\"description\":\"Transforming Customer Engagement with Video\",\"publisher\":{\"@id\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/#organization\"},\"alternateName\":\"SundaySky\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/#organization\",\"name\":\"SundaySky\",\"url\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/sundaysky.com\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/Sundaysky-logo-02.png\",\"contentUrl\":\"https:\\\/\\\/sundaysky.com\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/Sundaysky-logo-02.png\",\"width\":1920,\"height\":1080,\"caption\":\"SundaySky\"},\"image\":{\"@id\":\"https:\\\/\\\/sundaysky.com\\\/jp\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/SundaySkyVideo\",\"https:\\\/\\\/x.com\\\/sundaysky\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/sundaysky\\\/\",\"https:\\\/\\\/www.instagram.com\\\/sundayskyvideo\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service so Good, It's Invisible \u2013 How Personalized Video Can Augment Customer Support | SundaySky","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sundaysky.com\/jp\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/","og_locale":"ja_JP","og_type":"article","og_title":"Customer Service so Good, It's Invisible \u2013 How Personalized Video Can Augment Customer Support | SundaySky","og_description":"This past week, a gaggle of customer support professionals descended upon Las Vegas for the annual Customer Contact Week summit. Amid the hoopla surrounding AI and omnichannel…","og_url":"https:\/\/sundaysky.com\/jp\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/","og_site_name":"SundaySky","article_publisher":"https:\/\/www.facebook.com\/SundaySkyVideo","article_modified_time":"2025-02-18T16:59:32+00:00","og_image":[{"width":570,"height":570,"url":"https:\/\/sundaysky.com\/wp-content\/uploads\/2018\/06\/Behind-personized-videos-png.webp","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@sundaysky","twitter_misc":{"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sundaysky.com\/jp\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/","url":"https:\/\/sundaysky.com\/jp\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/","name":"Customer Service so Good, It's Invisible \u2013 How Personalized Video Can Augment Customer Support | SundaySky","isPartOf":{"@id":"https:\/\/sundaysky.com\/jp\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sundaysky.com\/jp\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/#primaryimage"},"image":{"@id":"https:\/\/sundaysky.com\/jp\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/#primaryimage"},"thumbnailUrl":"https:\/\/sundaysky.com\/wp-content\/uploads\/2018\/06\/Behind-personized-videos-png.webp","datePublished":"2018-06-25T17:24:35+00:00","dateModified":"2025-02-18T16:59:32+00:00","breadcrumb":{"@id":"https:\/\/sundaysky.com\/jp\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sundaysky.com\/jp\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/sundaysky.com\/jp\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/#primaryimage","url":"https:\/\/sundaysky.com\/wp-content\/uploads\/2018\/06\/Behind-personized-videos-png.webp","contentUrl":"https:\/\/sundaysky.com\/wp-content\/uploads\/2018\/06\/Behind-personized-videos-png.webp","width":570,"height":570},{"@type":"BreadcrumbList","@id":"https:\/\/sundaysky.com\/jp\/blog\/customer-service-so-good-its-invisible-how-personalized-video-can-augment-customer-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sundaysky.com\/jp\/"},{"@type":"ListItem","position":2,"name":"Blogs","item":"https:\/\/sundaysky.com\/jp\/blog\/"},{"@type":"ListItem","position":3,"name":"Customer Service so Good, It’s Invisible \u2013 How Personalized Video Can Augment Customer Support"}]},{"@type":"WebSite","@id":"https:\/\/sundaysky.com\/jp\/#website","url":"https:\/\/sundaysky.com\/jp\/","name":"SundaySky Video Platform","description":"Transforming Customer Engagement with Video","publisher":{"@id":"https:\/\/sundaysky.com\/jp\/#organization"},"alternateName":"SundaySky","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sundaysky.com\/jp\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/sundaysky.com\/jp\/#organization","name":"SundaySky","url":"https:\/\/sundaysky.com\/jp\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/sundaysky.com\/jp\/#\/schema\/logo\/image\/","url":"https:\/\/sundaysky.com\/wp-content\/uploads\/2022\/11\/Sundaysky-logo-02.png","contentUrl":"https:\/\/sundaysky.com\/wp-content\/uploads\/2022\/11\/Sundaysky-logo-02.png","width":1920,"height":1080,"caption":"SundaySky"},"image":{"@id":"https:\/\/sundaysky.com\/jp\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SundaySkyVideo","https:\/\/x.com\/sundaysky","https:\/\/www.linkedin.com\/company\/sundaysky\/","https:\/\/www.instagram.com\/sundayskyvideo\/"]}]}},"_links":{"self":[{"href":"https:\/\/sundaysky.com\/jp\/wp-json\/wp\/v2\/blog\/17413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sundaysky.com\/jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/sundaysky.com\/jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/sundaysky.com\/jp\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/sundaysky.com\/jp\/wp-json\/wp\/v2\/comments?post=17413"}],"version-history":[{"count":0,"href":"https:\/\/sundaysky.com\/jp\/wp-json\/wp\/v2\/blog\/17413\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sundaysky.com\/jp\/wp-json\/wp\/v2\/media\/19684"}],"wp:attachment":[{"href":"https:\/\/sundaysky.com\/jp\/wp-json\/wp\/v2\/media?parent=17413"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sundaysky.com\/jp\/wp-json\/wp\/v2\/industry?post=17413"},{"taxonomy":"use_case","embeddable":true,"href":"https:\/\/sundaysky.com\/jp\/wp-json\/wp\/v2\/use_case?post=17413"},{"taxonomy":"blog-topic","embeddable":true,"href":"https:\/\/sundaysky.com\/jp\/wp-json\/wp\/v2\/blog-topic?post=17413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}