Video-Powered Experiences for Travel

Life is a journey. Help travelers create unique adventures with video-powered experiences that provide individualized suggestions and support, drive increases in bookings and revenue, and reductions in cancellations. Airlines and hospitality leaders using video-powered experiences gained a 12% increase in bookings, a 9% lift in guest folio spend during stay, and a 21-point increase in Net Promoter Score.

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Guest & Traveler Acquisition

Capture attention. Keep eyes on your brand and increase bookings with video-powered experiences that provide individualized information to prospective travelers and existing customers. With appealing destination information and attractive promotions delivered at moments of consideration and choice, be the hospitality brand of choice that consumers visit again and again.

Video-Powered Experiences Deliver Breakthrough Outcomes:

  • Drive higher bookings and return visits
  • Increase Return on Ad Spend (ROAS)
  • Increase brand stickiness

Learn how Trip Advisor uses video-powered experiences to increase hotel bookings >

Guest & Traveler Pre-trip Welcoming

Welcome guests before they arrive with video-powered experiences at moments of welcome that explain trip details, onsite offerings, local information and attractions, and more. Individualized guidance delivered pre-trip promotes excitement and positive brand associations, meaning opportunities to increase sales and drive repeat purchases.

Video-Powered Experiences Deliver Breakthrough Outcomes:

  • Increase pre-arrival guest spend
  • Reduce cancellation rate
  • Lift email click rates and website visits

See how Hilton Hotels uses video-powered experiences to reduce cancellations prior to guest arrival >

Guest & Traveler Upgrade Offers

Reduce travel information overload while helping travelers create better trips. Video-powered experiences provide pertinent special features and promotions to travelers, like upgrades, services, and priority treatment. Travelers encouraged to go beyond their usual booking habits create fresher trips, and higher spend. 

Video-Powered Experiences Deliver Breakthrough Outcomes:

  • Increase guest and traveler incremental spend
  • Increase the average order value per booking
  • Increase long-term customer value

Learn how Atlantis uses video-powered experiences to encourage trip upgrades > 

Rewards Program Education & Engagement

Build valuable long-term relationships with loyalty programs. Video-powered experiences can help improve awareness of the benefits of loyalty rewards programs, and help clarify program rules and usage, and explain how to advance in tiered programs. Make loyalty easy to win more brand fans, and reliable spend.

Video-Powered Experiences Deliver Breakthrough Outcomes:

  • Increase program awareness and sign-ups
  • Reduce loyalty program churn
  • Increase point accumulation

Resources & Blog Articles for Travel

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Customer Story: Atlantis

Atlantis Paradise Island launched a guest pre-arrival personalized video program, focused on increasing revenue per booking and driving guest engagement.

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The Indispensable Guide to Personalized Video

Learn everything you need to know about personalized video and how it can benefit your travel brand.

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Blog Post

Personalization Technology 101

It’s almost the middle of the year, so take stock of whether your brand is using personalized technology the right way in 2018.

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