Support never stops. Insurance industry leaders transform CX engagement with video-powered experiences (VX) that provide proactive and valuable policyholder information when it’s needed most.
We've seen a really incredible transformation in the way our customers interact with us by the use of video-powered experiences.
Help potential policyholders make the best decisions for their future. By using video-powered experiences to educate, clarify, and offer relevant promotions, insurance companies minimize abandonment and improve quote conversions during moments of decision. Bring the most value to prospect interactions, and start on the path to a productive long-term relationship.
Create positive connections from the very start of your customer relationships. VX offers a warm welcome and guides new policyholders through onboarding and relevant value-added services. Provide the important information every policyholder needs at those crucial moments of introduction to foster positive impressions from the get-go.
Be a strength for your customers when they need you most. Simplify and minimize the stress of the claims process with VX that guides claimants through every step and answers their most pressing questions during moments of confusion and frustration. With relevant, individualized information, convey to each policyholder your consideration for their well-being.
Be proactive to strengthen customer relationships pre-contract renewal. VX uses individual information to help policyholders at moments of decision during the renewal process. Answering questions and delivering important policy and account information smoothes the way to loyalty and lasting relationships.